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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** IVX Health - **Location:** Brentwood, TN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Software Documentation, Cyber Security, Domain Name System (DNS), Information Technology Operations, Networking Hardware, IP Addressing, Network Security, Network Troubleshooting, Network Architecture, Routing, Computer Network Technologies, Software Troubleshooting, Reliability of Systems, Firewalls (Computer Science), Information Technology, Network Support, User Administration - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=18c7d1afca09652d ## About the Role Do you have experience in User training (technical support)?, Do you have a High school diploma or GED?, * Technical Proficiency - Strong understanding of computer systems, software, and troubleshooting methodologies. * Networking Knowledge - Basic understanding of IP addressing, routing, DNS, and firewall management. * Customer Service Skills - Excellent interpersonal skills and ability to assist employees at all technical proficiency levels. * Security & Compliance Awareness - Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR). * Problem-Solving & Adaptability - Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests. * Commitment to Continuous Learning - Willingness to stay updated on emerging technologies, IT security trends, and infrastructure advancements. Required Certification, Education and Experience * Education - High School Diploma or GED required. * Preferred Degree - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience. * Experience - Minimum 1 - 2 years of experience in technical support, help desk, or IT technician roles. * Security & Compliance Knowledge - Understanding of IT security principles, data protection measures, and HIPAA/GDPR compliance. ## Description Are you passionate about providing technical support and ensuring smooth IT operations? IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end-user support. This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance. This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast-paced healthcare environment and support mission-critical IT functions. What You Will Do * Technical Support & Troubleshooting - Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues. * System Maintenance & Upgrades - Install, configure, and maintain computers, operating systems, and applications to ensure system reliability. * IT Administration - Assist with user account management, access control, IT inventory tracking, and system documentation. * Network Support - Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security. * User Support & Training - Set up and configure workstations for new employees, provide user training, and create IT support documentation. * Security & Compliance - Enforce IT security best practices, ensure HIPAA compliance, and assist in security policy implementation. * Assist with Help Desk Operations - Provide second and third-level technical support to resolve escalated IT issues. * Perform Additional Duties - Support IT and business initiatives as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)