> Markdown version of [/jobs/ext/611792-help-desk-support-technician](https://www.wearedevelopers.com/jobs/ext/611792-help-desk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Technician - **Company:** Retail Data LLC - **Location:** Lubbock, TX, United States - **Salary:** $37,440.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Data Systems, Web Browsers, Windows Servers, Office Suite, Remote Desktop Services, Software Engineering, SQL Databases, File Transfer Protocol (FTP), Firewalls (Computer Science), Computer Equipment, Information Technology, Malware Detection - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1d1c5b4e8305ec77 ## About the Role * Strong communication, presentation, and interpersonal skills. * Strong organizational, planning, and time-management skills. * Can handle high call volume in high-pressure situations (Don't happen everyday but from time to time major outages can happen resulting in a stressful shift, we try to help you through as we are all going through it together) * Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done. * Decisive problem-solving skills with advanced listening and coping skills. Qualifications/Credential's we prefer and look for: * General IT proficiencies * Troubleshooting and diagnostic skills * PC hardware understanding (A+ Certification a plus) * Operating Systems knowledge: Windows, 7, 10, Server 2008, Server 2012 * SQL Database basics a plus but not required * Office suite applications, email clients, browsers * Security practices - passwords, firewalls, antivirus, and anti-malware * Remote desktop support, FTP * POS Systems knowledge a plus but not required What Would Be A Plus: * Being fluent in English and Spanish. * Experience working in a grocery store environment. * Experience working in POS Support position and working with NCR products ISS45/Encor/Storeline. (Higher Starting Pay Opportunities) * POS and/or Networking Certifications., * Encor/ISS45 if any: 1 year (Preferred) * ABO/BRData/S4 Maint if any: 1 year (Preferred) ## Description Retail Data Systems is looking for a passionate and driven Help Desk specialist to join our Lubbock, TX area team. This position will be an integral member of our Support Desk Team, implementing and supporting our customer base. You will be responsible for the successful implementation and long term support of various grocery store technology products, and providing knowledge, troubleshooting and training at the customer level. If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you! Prior experience supporting or working with the NCR Encor/ISS45/Storeline products on a help desk is a huge plus with higher starting pay opportunities. (Must pass a product knowledge assessment). What You'll Do: * Customer Service is the core of our focus at RDS. As one of our support representatives with our clients, communication capabilities across multiple forms (email, chat, and phone) is key. * Answer inbound service desk calls, emails, and monitor issue queues (This isn't a call center so your not taking back to back inbound calls, but you are in a round robin ring group and expected to answer on your turn when not on a call or working a ticket.) * Create and update incident records for tracking and documenting issues or requests * Regular communication with customers, providing updates on open issues while you maintain a positive working relationship with multiple clients. * Troubleshoot possible software issues, reporting bugs and enhancements. * Provide over the phone training, coaching, answering of questions and end to end support for the pos products in use. * Provide solutions to issues or questions our clients need to achieve day to day success. * Utilize customer relationship tools to maintain support infrastructure and documentation. * Provide after-hours support as part of the paid on-call rotation * Expand your knowledge of components, applications, and business activities to advance your abilities and responsibilities for promotion opportunities ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Challenges for omnichannel applications at ALDI: Data distribution and offline capabilities](https://www.wearedevelopers.com/videos/747-challenges-for-omnichannel-applications-at-aldi-data-distribution-and-offline-capabilities) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)