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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Blueprint, Inc - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $125,000.0 - $143,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Asana, JIRA, Software as a Service, System Configuration, Data Migration, Cursor (Graphical User Interface Elements), Human Resources Information System (HRIS), Netsuite, Salesforce.Com, Security Assertion Markup Language (SAML), SQL Databases, Data Streaming, Scripting, Postman, Boomi, Zapier, Wrike, HR Software, Enterprise Integration, Restful APIs, Webhooks, Workday - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=678f82e821862ab3 ## About the Role Do you have experience in Tooling?, * 5+ years in a customer-facing role at a SaaS company (Implementations / Onboarding / Technical Consulting). * Proven ability to run enterprise onboarding projects end-to-end with minimal supervision. * Skilled in conducting discovery, documenting workflows, and translating requirements into system configurations. AI-First Aptitude * Strong curiosity and a builder mindset-someone who experiments, prototypes, and learns independently. * Comfortable using modern AI-assisted development or scripting tools (e.g., Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows. * Driven to "own your destiny" by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable. Consultative & Communication Skills * Ability to be assertive-advise customers on the best approach rather than simply taking requirements. * Experience navigating escalations and difficult conversations with professionalism. * Excellent written and verbal communication; ability to simplify technical concepts. Problem-Solving & Ownership * Strong analytical skills with a bias for action-thrives in ambiguity. * High ownership mentality: independently unblocks, drives outcomes, and keeps projects moving. Good-to-Have Skills * Experience implementing or supporting systems like Salesforce, Workday/BambooHR, NetSuite, ERP/CRM/Finance tools. * Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira, ClickUp, Salesforce PSA). * Understanding of SSO/SAML, enterprise IT processes, or data migration. * Familiarity with SQL for basic data validation. * Project Management certifications (PMP, CSM) or equivalent mindset. * Experience in high-growth SaaS environments. You should apply if you: * Love owning customer outcomes end-to-end. * Are technically curious and enjoy solving integration and workflow problems. * Thrive in customer conversations-even the tough ones. * Want to help shape the future of an AI-first Professional Services org. * Are energized by autonomy, impact, and building something that scales. ## Description As an AI-Implementation Manager at Rocketlane, you will lead end-to-end onboarding for our largest customers in the US. You'll run discovery, solution design, configuration, integrations, and go-lives with a strong consultative voice. You'll guide customers toward best practices, manage escalations when needed, and ensure they get value-fast. This is a high-ownership role designed for our future AI-first Professional Services org, where problem-solving, adaptability, and technical depth are essential. What You'll Be Responsible For * Own the full onboarding lifecycle for enterprise customers-from kick-off to go-live. * Lead requirement-gathering sessions and translate business workflows into Rocketlane configurations. * Design and guide customers on best-practice implementations, even when that means pushing back or course-correcting. * Work with customer teams (IT, HR, Finance, PMO, Ops) to design integrations with systems like HRMS, CRM, NetSuite, and fintech platforms. * Collaborate with internal teams (Product, Engineering, Solutions) to unblock complex implementations. * Manage risks, escalations, and tough conversations with clarity and calm. * Adopt and shape AI-driven workflows to automate routine tasks and improve customer value delivery. * Serve as the customer's trusted advisor on onboarding processes, data flows, and integration patterns. Must-Have Skills Technical & Integration Skills * Hands-on experience with REST APIs, Webhooks (reading API docs, testing endpoints, and understanding auth flows). * Experience building or supporting custom integrations between SaaS platforms and third-party systems. * Strong understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns. * Comfortable working with tools like Postman, Workato, Boomi, Zapier, Make, or other iPaaS solutions. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Building the Next Generation of Software](https://www.wearedevelopers.com/videos/100186-building-the-next-generation-of-software) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [The AI-Fluent Team: A Playbook for Driving Enterprise AI Transformation](https://www.wearedevelopers.com/videos/100068-the-ai-fluent-team-a-playbook-for-driving-enterprise-ai-transformation) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)