> Markdown version of [/jobs/ext/611887-it-help-desk-manager](https://www.wearedevelopers.com/jobs/ext/611887-it-help-desk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Manager - **Company:** Vice President - **Location:** Northfield, VT, United States (Remote available) - **Experience:** Expert - **Salary:** $104,000.0 - $116,355.0 - **Contract:** Temporary to permanent - **Skills:** Application Programming Interfaces (APIs), Business Systems, Cyber Security, Dataspaces, Disaster Recovery, Information Technology Audit, IT Management, Power BI, SAP (Applications), Systems Integration, Enterprise Software Applications, Snowflake, Reliability of Systems, Data Analytics, Infor, Tools for Reporting - **Published:** June 18, 2026 - **Apply:** https://mondo.gosnaphop.com/jobs/job/vp-of-it-northfield-vt-05663-32431046/6ff2826b-64dd-11f1-a1cf-024201c20d84 ## About the Role * 15 years of progressive IT leadership experience * Significant ERP ownership and leadership experience with Infor M3 preferred; SAP or Microsoft ERP strongly considered * Background supporting manufacturing, supply chain, logistics, wholesale, or consumer product organizations * Started career in a hands-on technical role such as Developer, Applications Specialist, ERP Analyst, Solutions Architect, or similar * Experience leading enterprise applications, ERP, data & analytics, infrastructure, cybersecurity, and support functions * Strong business acumen with the ability to partner effectively with executive leadership teams * Experience operating in lean organizations with highly engaged internal teams * Proven ability to translate business objectives into scalable technology strategies * Experience managing enterprise integrations, APIs, EDI platforms, and business-critical systems * Strong vendor management, budgeting, forecasting, and technology investment experience * Executive presence with the ability to influence senior leadership and drive organizational change * Experience supporting cloud-based enterprise environments, * Infor M3 expertise * Experience with Snowflake and/or Power BI * Consumer products, wholesale, or manufacturing industry experience * Enterprise Solution Architecture background * Experience supporting global expansion initiatives and large-scale ERP implementations ## Description Lead and scale the enterprise IT organization, driving technology strategy, ERP optimization, operational excellence, and business growth across a manufacturing-focused consumer products company. Day-to-Day Responsibilities: * Own and lead the entire IT organization across ERP, Applications, Development, Data & Analytics, Infrastructure, Cybersecurity, and Help Desk functions * Serve as a member of the Senior Leadership Team and participate in company-wide strategic planning initiatives * Partner with Operations, Manufacturing, Supply Chain, Sales, Finance, HR, and executive leadership to align technology investments with business objectives * Own ERP strategy, governance, enhancements, integrations, vendor management, and long-term roadmap planning * Lead managers and teams across multiple IT disciplines while developing internal talent and succession plans * Drive enterprise technology initiatives that improve scalability, operational efficiency, and organizational growth * Oversee enterprise applications, eCommerce systems, APIs, EDI integrations, reporting platforms, and data ecosystems * Manage IT budgets, forecasting, resource planning, and vendor relationships * Ensure cybersecurity, business continuity, disaster recovery, and system reliability across the enterprise * Establish governance, prioritization, and execution frameworks to support business growth and operational excellence * Support manufacturing operations by ensuring technology platforms can scale while maintaining minimal downtime, Job Title: Design/Construction Project Manager, Epic Device Infrastructure Planning Location-Type: Remote/Hybrid - Must be local to Washington, DC metro area for onsite hospital walkthroughs and coordination meetings Start Date Is: ASAP (2-3 week onboa... ## Related Videos - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? 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