> Markdown version of [/jobs/ext/612041-telecommute-senior-eagle-star-pace-production-support-analyst](https://www.wearedevelopers.com/jobs/ext/612041-telecommute-senior-eagle-star-pace-production-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # TELECOMMUTE Senior Eagle STAR & PACE Production Support Analyst - **Company:** Cyma Systems Inc - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** FactSet, Data Analysis, JIRA, CA Workload Automation Ae, Batch Processing, Data Validation, Job Scheduling, Oracle SQL Developer, Systems Development Life Cycle, Reference Data, Release Management, Runbook, PL-SQL, Data Management, Servicenow, Control M - **Published:** June 18, 2026 - **Apply:** https://www.dice.com/job-detail/eae650ae-f57f-426d-a8ac-6b1114ceed3c ## About the Role Technical Skills * Strong hands-on experience with: * Eagle STAR (Performance, Reporting) * Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings) * Oracle SQL / PL-SQL for data analysis and troubleshooting Experience with Eagle Data Model. Experience with job scheduling tools (Control-M / Autosys preferred). Understanding of SDLC, change management, and production release processes. Experience using ticketing tools such as ServiceNow or Jira. Functional / Domain Expertise * Investment Management / Asset Management domain knowledge. * Understanding of: * Security reference data * Pricing and corporate actions * Portfolio positions and transactions * Performance measurement concepts (TWR preferred) Experience * 6+ years of overall IT experience. * 4+ years of hands-on experience supporting Eagle STAR and Eagle PACE. * Experience working in an L2/L3 production support environment. Soft Skills * Strong analytical and problem-solving skills. * Ability to work under tight reporting deadlines. * Good communication skills with business users and project management teams. * Ability to work in an onshore/offshore model. Nice to Have * Experience with FactSet or other performance systems. * Exposure to Eagle Accounting. * Experience in performance attribution environments. ## Description Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development., * Monitor, analyze, and resolve production incidents within SLA. * Perform root cause analysis (RCA) for recurring and systemic issues. * Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE. * Support batch processing, job monitoring, and data validation. * Handle escalations and coordinate with development and infrastructure teams. * Support release deployments and post-implementation validation. * Prepare documentation, runbooks, and knowledge articles. * Participate in Eagle STAR/PACE development activities. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Grappling With Clunky Old Software? 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