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# Technical Customer Success Manager (MSP / IT Services)

- **Company:** SG Computers Incorporated
- **Location:** Waltham, MA, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Microsoft SharePoint, Microsoft InTune, Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=14dce4bf152bea03

## About the Role

Do you have experience in SharePoint?, * 3-7+ years in one or more of the following:

 * Customer Success Manager (CSM)
 * Technical Account Manager (TAM)
 * MSP Account Manager / Client Success role
 * Experience working in a Managed Service Provider (MSP) environment is required

Technical Knowledge

 * Microsoft 365 (Exchange, Teams, SharePoint)
 * Azure / Entra ID
 * Endpoint management (Intune)
 * IT infrastructure fundamentals (networking, identity, endpoints)
 * Security basics (MFA, backups, endpoint protection)

Core Skills

 * Strong communication - able to translate technical topics into business terms
 * High ownership mindset - accountable for client outcomes
 * Organized and detail-oriented (tickets, CRM, documentation)
 * Ability to manage multiple clients and priorities simultaneously

Nice to Have

 * Experience with CMMC / NIST / regulated environments
 * ITIL or Microsoft certifications
 * Prior MSP technical background (Service Desk, Systems, or TAM experience)

## Description

We're hiring a Technical Customer Success Manager (CSM) to own client relationships and ensure customers successfully adopt and gain value from our services.

This is a client-facing MSP role that blends account management, technical understanding, and service delivery oversight.

This is a hands-on MSP client success role - candidates must be comfortable working directly with technical teams, tickets, and service delivery., * Own a portfolio of MSP clients and serve as the primary point of contact

 * Drive customer satisfaction, retention, and renewals
 * Translate technical services (Microsoft 365, Azure, security) into clear business value
 * Coordinate with Service Desk, VCIO and Projects teams to ensure delivery excellence
 * Monitor ticket trends, escalations, and SLA performance
 * Identify risks, gaps, and improvement opportunities across client environments
 * Support onboarding and ongoing adoption of SG standards and best practices
 * Identify and support expansion opportunities (cybersecurity, cloud, compliance initiatives)


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