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# Systems Administrator I

- **Company:** CONNECT CAUSE, LLC
- **Location:** Morrisville, NC, United States
- **Experience:** Starter
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Office365, Microsoft InTune
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fe722896bf82194e

## About the Role

* 1 to 3 years of hands-on experience with Microsoft Entra ID, M365, and Intune in an SMB environment
 * 1 to 3 years of helpdesk or IT support experience, owning tickets from intake through resolution
 * Proficiency administering M365 tenants: Exchange Online, SharePoint, Teams, and OneDrive
 * Experience managing Entra ID identities, groups, conditional access, SSO, and MFA
 * Hands-on Intune MDM/MAM experience including device enrollment, compliance policies, and app deployments
 * Strong communication skills, including the ability to explain technical concepts to non-technical users

Preferred

 * Experience in a Managed Services Provider (MSP) or non-profit environment
 * Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN)
 * Experience with RMM platforms (NinjaOne, ConnectWise Automate, Kaseya, etc.)
 * CompTIA A+ or Network+ certification preferred, * A self-starter who takes ownership of problems and follows through to resolution
 * Strong attention to detail and commitment to thorough documentation
 * Ability to manage competing priorities in a fast-paced, multi-client environment
 * A consultative mindset with the ability to understand how technology serves business goals
 * A team player who can also work independently with minimal oversight

## Description

* Manage and resolve helpdesk tickets submitted by client end-users, from intake through resolution
 * Administer Microsoft Entra ID, M365, and Intune environments across multiple client tenants
 * Participate in project implementations including new client onboardings and technology deployments
 * Travel on-site to client locations when remote resolution is not feasible
 * Maintain thorough, accurate documentation for all work performed and client environments
 * Participate in an on-call rotation to support 24/7 client coverage
 * Proactively identify opportunities to improve client environments and recommend solutions


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