> Markdown version of [/jobs/ext/612444-senior-it-process-engineer](https://www.wearedevelopers.com/jobs/ext/612444-senior-it-process-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Process Engineer - **Company:** Viasat, Inc. - **Location:** Englewood, CO, United States - **Experience:** Expert - **Salary:** $127,000.0 - $237,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, JIRA, Cloud Computing, DevOps, Information Technology Operations, Automation of Marketing, Data Analytics, Servicenow - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7bff3acd8910fc2d ## About the Role Do you have experience in Stakeholder management?, * Excellent stakeholder facilitation skills, with the ability to drive alignment without direct authority. * 8+ years of experience in IT process engineering, operating model design, service management, or enterprise IT operations. * Demonstrated experience designing end-to-end IT processes across complex, multi-team environments. * Strong understanding of IT operating maturity concepts, including asset-, process-, and service-oriented models. * Practical experience with frameworks such as ITIL, , Lean, DevOps, or SRE (pragmatic application, not rigid certification). * Proven ability to design processes that are automation-first and tooling-enabled. * Strong systems thinking and ability to see interdependencies across platforms, infrastructure, services, and governance. * Ability to translate abstract operating model concepts into clear, actionable workflows. * Strong written and visual communication skills (process maps, service flows, standards). * U.S Citizenship required What will help you on the job * Experience supporting or implementing a formal IT Operating Model or large-scale IT transformation. * Familiarity with AI-driven operations, automation platforms, orchestration, and self-healing concepts. * Experience working with managed service providers and designing processes performed by third parties. * Exposure to regulated environments (e.g., SOX, CMMC, ITAR, CUI, FOUO, ISO) and audit-driven process requirements. * Background in ServiceNow, Jira, or similar ITSM / workflow platforms (conceptual and architectural usage). * Certifications such as ITIL v4, Lean Six Sigma, SAFe, or equivalent (preferred but not required). ## Description * Design and maintain end-to-end Global IT processes that explicitly support progression from Asset Process Service maturity. * Develop standardized, repeatable process architectures aligned to the TOM, ITIL principles, and service-oriented operating models. * Define process ownership, decision rights, inputs, outputs, and success metrics across distributed teams and vendors. * Embed automation, AI, orchestration, and self-service opportunities into process designs by default. * Partner with DEX, End User Technology, Infrastructure & Cloud, Platforms, Governance, Data & Analytics, and Global IT Operations to ensure seamless process integration and clean handoffs. * Identify process gaps, inefficiencies, failure points, and maturity blockers and drive continuous improvement initiatives. * Ensure processes are executable, measurable, and auditable, not just documented. * Support change enablement and adoption by producing clear process documentation, visuals, standards, and guidance. * Measure and report process maturity and effectiveness using defined Key Performance Indicators and TOM-aligned metrics. ## Related Videos - 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