> Markdown version of [/jobs/ext/612492-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/612492-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Allo Communications - **Location:** Greeley, CO, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Modems, Issue Tracking Systems, Wi-Fi Technology, Network Routers, Wireless Devices, Home Networking, Information Technology - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6165a5c540a4d21d ## About the Role Do you have experience in Computer operation?, Do you have a High school diploma or GED?, * No high school diploma, High school diploma, GED, or equivalent experience. We welcome applicants with diverse educational backgrounds and career paths. EXPERIENCE: Entry-level candidates are welcome to apply! We will train the right person who is eager to learn, dedicated to growth, and passionate about customer service. 1+ years of experience in customer service, IT support, retail, hospitality, or any role requiring strong communication skills and problem-solving. Prior call center or telecommunications experience is a plus but not required-we provide full training for motivated individuals! SKILLS / KNOWLEDGE / ABILITIES: Commitment to delivering excellent customer service and support. Adaptable, collaborative, and capable of excelling in a dynamic setting. Proficiency with computer systems, with the ability to efficiently navigate multiple application windows, including typing of notes into the ticket system. Basic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router, how to connect a wireless device like a phone or laptop to home WiFi, what is the difference between 2.4 GHz and 5 GHz WiFi bands, etc. Strong problem-solving skills with attention to detail. Excellent communication skills, with the ability to assist customers of all technical skill levels in a patient and clear manner. Willingness to learn and grow within the company. REQUIREMENTS: Raise objects up to 25 lbs Remain upright on feet for extended periods Remain stationary for extended periods Ability to communicate information Ability to operate a computer Ability to observe details at far range People are our passion. At ALLO, we don't treat you like a number. You're a human being. ## Description Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products. Diagnose technical issues, implement solutions, and schedule service appointments when necessary. Deliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support. Conduct follow-ups with customers to confirm issue resolution and satisfaction. Provide customers with updates on work orders or trouble tickets. Accurately document customer interactions and support requests in our system. Collaborate with internal teams to improve customer experience and technical support processes. 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