> Markdown version of [/jobs/ext/613402-account-support-analyst](https://www.wearedevelopers.com/jobs/ext/613402-account-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Account Support Analyst - **Company:** RELX Group plc - **Location:** Alpharetta, GA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, User Provisioning Software - **Published:** June 16, 2026 - **Apply:** https://www.juju.com/job/00000000g8ms9i ## About the Role Are you ready to use your billing and contract skills to help drive business success? Do you have a knack for solving problems and making sure customers are satisfied?, + Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related accounting software. + Have customer service, organizational proficiency, adept problem-solving, meticulous attention to detail, strong interpersonal skills, and excellent communication abilities are essential. + Must have excellent verbal and written communication skills with the ability to convey complex information clearly. + Have well- developed proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) + Previous billing experience. + Strong math and analytical skills. + Ability to interpret contracts and extract billing-relevant data. + Experience working with internal systems and cross-functional teams (sales, onboarding, product). + Possess general knowledge/ability to quickly learn the contract and pricing processes in our back-office systems. Preferred prior experience with RISK products. + Bilingual candidates preferred. + High School diploma required. + Maintain required accuracy rates to ensure fulfilling needs. ## Description The Account Support Analyst supports the organization in achieving revenue goals, ensuring customer satisfaction, accurate billing, process improvement, product setup, user access, and meeting customer invoicing requirements. You will apply your business acumen, multitasking abilities, and effective communication skills across various departments within our company. Flexibility is required to accommodate overtime, including some weekends to meet end-of-month billing deadlines., + Interpreting contracts within projects to Provide setup and billing support for all Risk products we provide. + Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support. + Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product + Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies. + Compiling data, verify pricing, compute fees and charges contract for billing purposes. + Implementing all Fulfillment related requests in outlined workflow & processes. + Ensuring accurate completion of all received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled. + Troubleshooting any billing/invoicing/account set up related inquiries. + Performing all other duties as assigned. ## Related Videos - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Conversational AI meets MS data agents to improve customer experience](https://www.wearedevelopers.com/videos/2010-conversational-ai-meets-ms-data-agents-to-improve-customer-experience) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)