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# Network/Desktop Tech

- **Company:** New Orleans
- **Location:** New Orleans, LA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Device Drivers, Software Deployment, Computer Equipment, User Accounts
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5d9ea5b895ee6ba5

## About the Role

Required

 * Two to four years related experience and/or training; or equivalent combination of education and experience.
 * Must be familiar with all aspects of Windows 10, PC administration, and Exchange email system support, Office 365. In-depth knowledge of industry standards related to PC hardware/software environments required.

## Description

Answer service calls in a courteous and professional manner to solicit favorable responses and experiences in dealing with MCCNO staff.

 * Handle support calls and coordinate issues with the Desktop Support Team escalating to next Tier as appropriate.
 * Respond to service calls as an assurance that desktop support is here to serve all end users, while exhibiting a team disposition.
 * Clarify PC-related issues, software errors and answer general questions so that end users feel informed and able to perform their duties.

Manage service tickets in an organized manner to ensure accuracy.

 * Provide service and usage reports as requested.
 * Properly document all service tickets.

Diagnose end user hardware conflicts and provide solutions to remedy the issues.

 * Perform software installations/upgrades.
 * Troubleshoot printer problems, security-related concerns, networking and connectivity issues, device driver selection and installations.

Provide PC and peripheral parts requirements, acquisition support and installations satisfying end user computing needs.

 * Provide research and recommendations for improvements and opportunities.
 * Maintain equipment inventory records/equipment replacement schedule.
 * Perform other server non-OS services such as Activity Directory, Email, user accounts and permissions.
 * Provide support in other Helpdesk activities as required.


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