> Markdown version of [/jobs/ext/613560-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/613560-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Cosmich, Simmons & Brown PLLC - **Location:** Jackson, MS, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Network Security, Network Troubleshooting, Windows Servers, Remote File Sharing, Azure Active Directory, Computer Network Operations, Office365, Peripherals, Information Technology, Hardware Infrastructure, Vmware - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9d1c052c51f0945a ## About the Role Do you have experience in IT department experience?, Do you have a Associate's degree?, * Proficient in Windows operating systems (Windows 10/11, Basic Windows Server AD Administrator * Strong knowledge of computer hardware components and troubleshooting techniques * Hands-on experience with desktop applications and hardware solutions * Experience with network operations and concepts * Experience with Azure Active Directory Admin Portals * Experience with video conference solutions such as: Zoom and Teams * Experience with file sharing solutions such as: ShareFile, Box and One Drive * Basic Experience with VMware * Understanding Of Endpoint and Network Security * Experience with support and patching tools such as Managed Engine /Ninja, etc. Requirements: Associate's Degree in Information Technology, Computer Science, or a related field, Bachelor's preferred 3 plus years' experience in Information Technology. Customer service skills to provide high levels of empathy, patience, and active listening. Understand user frustration and provide calm, patient, and personalized support. Exceptional verbal and written communication skills to articulate troubleshooting steps clearly and manage client expectations. Strong critical-thinking skills combined with a genuine passion for helping people. We are seeking a highly motivated individual with excellent problem-solving skills to join our IT support team. As an IT Support professional, you will play a crucial role in ensuring the smooth operation of our company's technology infrastructure. If you have a passion for technology and enjoy working in a fast-paced environment, we would love to hear from you. ## Description * Provide technical support and troubleshooting for hardware, software, and network issues * Install, configure, and maintain computer systems and peripherals * Respond to user inquiries and provide timely feedback, and resolution of IT-related problems * Collaborate with team members to identify and implement solutions to improve system performance and reliability * Assist in the administration of IT infrastructure, including servers, networks, and Office365 * Document and maintain accurate records of IT support activities. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)