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# Service Desk Technician

- **Company:** AMERICAN SYSTEMS
- **Location:** Arlington, VA, United States
- **Experience:** Experienced
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, CompTIA Security+, SC Clearance
- **Published:** June 19, 2026
- **Apply:** https://diversityjobs.com/career/16826500/Service-Desk-Technician-Virginia-Arlington

## About the Role

* 2+ years' experience in a Service Desk environment
 * CompTIA Security + REQUIRED
 * Secret Clearance!

## Description

As a Service Desk Technician, you will have the opportunity to do the following:
Provide first-level contact and problem resolution for all users with assigned software application problems.

 * Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
 * Respond to users requests for technical assistance in person, via phone or electronically.
 * Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
 * Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
 * Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
 * Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation


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