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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Desktop Support Technician - **Company:** QUVA LLC - **Location:** Bloomsbury, NJ, United States - **Experience:** Starter - **Salary:** $39,208.0 - $56,867.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Desktop Computing, Ethernet, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Wi-Fi Technology, Enterprise Software Applications, Office365, Information Technology, Laptops, User Accounts - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=72170143b8bede94 ## About the Role Do you have experience in Customer communication?, Do you have a Associate's degree?, * Possesses analytical thinking skills * Is a conceptual thinker * Is adaptable and objective * Can confront peers and subordinates constructively * Is aware of others interpersonally * Has excellent communications skills, good client management skills, good negotiation skills, excellent technical knowledge, initiative, and a "can do attitude" * Has a good grasp of Information Technology fundamentals and knowledge of theoretical and practical developments in IT troubleshooting, * Legally authorized to work in the job posting country * Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience) * 0-2 years of IT support or helpdesk experience preferred * Experience with Windows and macOS operating systems, Microsoft 365 suite, and basic networking concepts * CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) preferred ## Description The Junior IT Desktop Support Technician provides first-line technical support to end-users across the organization. This position assists with troubleshooting hardware and software issues, maintaining IT equipment, supporting system access requests, and ensuring a high level of customer service. The ideal candidate is a proactive problem-solver with a strong interest in IT systems, eager to grow their technical expertise. At Quva, you will be an essential part of a mission-driven organization dedicated to expanding critical access to quality, affordable medication and data insights while promoting a culture of innovation, collaboration, and continuous improvement. This is a part-time role, working Monday, Wednesday and Friday from 10:00 AM to 6:00PM based on site in our Bloomsbury, NJ location. This is a safety sensitive position that may be subject to random drug testing, in accordance with applicable laws. What the Jr IT Desktop Support Specialist Does Each Day: * Provide timely technical support to employees via phone, email, remote tools, or in person * Diagnose and resolve hardware, software, and peripheral issues (e.g., desktops, laptops, printers, monitors) * Assist with setup, configuration, and deployment of new computers and devices * Manage user accounts and access within Microsoft 365, Active Directory, and other enterprise systems * Install, update, and maintain approved software and operating systems * Support basic network connectivity issues (Wi-Fi, VPN, Ethernet) * Log all incidents and resolutions in the IT helpdesk ticketing system * Maintain accurate inventory of IT equipment and accessories * Assist with onboarding and offboarding of employees (equipment setup, account creation/termination) * Escalate complex technical issues to senior IT staff or vendors as needed * Follow established IT policies, security protocols, and data protection procedures * Participate in IT projects and continuous improvement initiatives * Other duties as assigned ## Related Videos - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)