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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Specialist I - **Company:** A-dec - **Location:** Newberg, OR, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Testing (Software), Microsoft Windows, Application Programming Interfaces (APIs), Apple IOS, Apple Mac Systems, Software as a Service, Dynamic Host Configuration Protocol, Linux, Mobile Application Software, Python (Programming Language), Message Queuing Telemetry Transport (MQTT), Cloud Services, Remote Service Software, Software Engineering, Software Systems, TypeScript, Wireless Networks, Iq/oq/pq, Computer Network Technologies, Postman, Information Technology, Restful APIs - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=421a63c8c90357f2 ## About the Role Do you have experience in macOS?, Knowledge, Skills, and Abilities * Exhibits advanced verbal and written communication skills to effectively interact with customers, team members, and leadership; ability to explain technical concepts to non-technical users. * Advanced understanding of network technologies, protocols (HTTP/S, MQTT), RESTful APIs, and tools (Bruno, Postman) for diagnosing connectivity issues between web & mobile applications and cloud-based services. * Expertise with the iOS and Android platforms and an understanding of how they differ in functionality and user experience. * Proficient with common operating systems such as Linux, macOS, and Windows. * Proficient in utilizing available resources to resolve issues. * Knowledge in verifying and configuring wireless network settings, such as SSIDs, security types (WPA2, WPA3), and DHCP settings * Familiarity with CRM systems, ticketing platforms, and remote support tools. * Collaborative team player with a positive attitude. * Ability to manage priorities and meet deadlines in a fast-paced environment. Education and Experience * 3+ years in technical or software support, preferably in a Tier 2 capacity. * Training or certification in software QA. * Training or certification in IT support is desired. * Experience supporting SaaS platforms or cloud-based applications. * Experience working in a cross-functional environment with product, sales, and training teams. * Experience using Python and TypeScript to interact with APIs is desired. * Experience supporting IoT systems where MQTT is used for device-to-cloud and cloud-to-device communications is a plus. * Background in dental or medical device software is a plus. * Coursework towards an associate or bachelor's degree in a technical field like computer science, information technology, or related technical field is desired, and can be used as an offset for some of the required years of experience. ## Description The Software Support Specialist (SSS) I addresses and troubleshoots complex software problems and issues. This role serves as a trusted partner to internal teams, dealer partners, and end users, ensuring accurate configuration, troubleshooting, and resolution of complex software issues while maintaining a strong focus on customer satisfaction with A-dec software solutions., * Delivers responsive, multi-channel technical support (phone, chat, email) for software products. * Diagnoses and resolves advanced SaaS and connectivity issues. * Assists with registration and white glove onboarding for new software users. * Provides demo support for sales and training teams. * Assists with new release support activities including training of internal teams, testing & awareness, and sales communication. * Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon. * Maintains and updates Knowledge Base content, decision trees, and error-message guides; ensures accuracy before and after software releases. * Educates dealer partners and internal teams to raise software Installation Qualification (IQ) across the organization. ## Related Videos - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)