> Markdown version of [/jobs/ext/613754-jr-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/613754-jr-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # JR Help Desk Technician - **Company:** Digital Consultants LLC - **Location:** Dugway, UT, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Information Systems, Desktop Computing, Issue Tracking Systems, Microsoft Office, SC Clearance, Computer Equipment, Information Technology, 3-tier Architectures - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=62f79894ca779e9a ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, * Clearance: Active Secret clearance required. Must possess a Tier 3 (T3/T3R) or higher investigation. Personnel assigned duties involving administration of classified systems/networks or designated critical-sensitive or special-sensitive positions must meet applicable Tier 5 (T5/T5R) investigation and SCI eligibility requirements. * Certifications: Information Assurance Technician (IAT) Level I certification required. Minimum one qualifying baseline certification such as A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or equivalent qualifying certification. Must maintain all certifications and training required by contract requirements throughout contract performance. * Education: HS Diploma * Experience: Minimum one (1) year of experience providing help desk, desktop support, or customer technical support services. + Experience troubleshooting computer hardware, software, operating systems, and peripheral devices. + Experience supporting Microsoft Windows operating systems and Microsoft Office applications. + Experience supporting ticketing systems, service desk operations, and customer service activities. + Ability to speak, read, write, and understand English proficiently. + Proficiency in the use of computers, operating systems, and software required to perform assigned duties. * Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonablen accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally. ## Description Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it's the Digital family., Digital Consultants seeks a Help Desk Technician I to support the United States Army West Desert Test Center (WDTC) Data Science Division (DSD) Information Technology Support Services (ITSS) contract at Dugway Proving Ground (DPG), Utah. The Help Desk Technician I provides first-level technical support for Information Technology (IT) and Information Systems (IS) supporting WDTC operations. This position assists users with troubleshooting hardware, software, account access, and peripheral issues while supporting service desk operations, customer service, and operational readiness in accordance with Department of Defense (DoD), Army, and local requirements., * Provide first-level help desk and customer support for IT and IS users. * Receive, document, track, and resolve service requests and trouble tickets. * Troubleshoot hardware, software, operating system, printer, mobile device, and peripheral issues. * Support user account administration, password resets, and access requests. * Install, configure, and maintain desktop hardware, software, and peripheral equipment. * Escalate unresolved technical issues to appropriate technical support personnel. * Document troubleshooting activities, resolutions, and service desk actions. * Support workstation deployments, relocations, upgrades, and technology refresh activities. * Support inventory management and accountability of IT equipment. * Assist with implementation of cybersecurity requirements and security best practices. * Support testing, operational, and mission requirements as assigned. * Provide professional customer service and technical assistance to Government personnel. ## Related Videos - [HR & Tech: Why can't we be friends?](https://www.wearedevelopers.com/videos/1493-hr-tech-why-can-t-we-be-friends) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)