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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Software Engineer - **Company:** eightfold.ai - **Location:** Santa Clara, CA, United States - **Experience:** Expert - **Salary:** $227,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Microsoft Azure, Big Data, Software as a Service, Cloud Computing, Code Review, Software Debugging, Distributed Systems, Python (Programming Language), Scala (Programming Language), Software Engineering, Systems Integration, User-Centered Design, ReactJS, Ios Frameworks, Build Management, AngularJS, Data Pipelines, Microservices - **Published:** June 12, 2026 - **Apply:** https://app.eightfold.ai/api/pcsx/position_details?position_id=68761825757&domain=volkscience.com ## About the Role * 7+ years of professional software engineering experience, including ownership of production systems at scale. * Strong backend engineering experience (e.g., Java, Python, Scala, or similar) with distributed systems. * Proven experience handling enterprise customer escalations and complex production issues. * Deep understanding of system design, APIs, data pipelines, and service-oriented or microservices architectures. * Ability to operate effectively in ambiguous environments with competing customer and platform priorities. * Demonstrated experience mentoring engineers and influencing technical direction across teams. * Hands-on experience building frontend applications with React, Angular, and related UI frameworks * Strong communication skills., * Experience in Customer Engineering and/or Solutions Engineering, within a SaaS company. * Familiarity with enterprise integrations, data ingestion pipelines, and customer-specific configurations. * Experience working with cloud infrastructure (AWS, GCP, or Azure) and production monitoring tools. * Exposure to AI/ML-enabled platforms or data-intensive products. ## Description We are looking for a Lead Engineer to serve as a senior technical leader at the intersection of product engineering, platform architecture, and enterprise customer success. In this role, you will own the most complex and high-impact customer-facing technical challenges across the Eightfold platform. You will design and implement scalable solutions for enterprise customers, lead technical escalations, influence product direction based on real-world customer needs, and mentor engineers across teams. This position involves deep engagement with customer issues, the focus is on engineering durable solutions, improving platform capabilities, and eliminating entire classes of problems, not providing ongoing ticket-based support. What You Will Do Customer-Driven Product & Platform Development * Design and build customer-facing enhancements, integrations, and custom workflows that scale across the platform. * Translate enterprise customer requirements into durable, reusable platform capabilities. * Influence product and engineering roadmaps by identifying patterns across customer needs. * Balance short-term customer demands with long-term platform health and architectural integrity. Technical Leadership & Ownership * Own end-to-end design and implementation of complex, cross-cutting features spanning multiple services or product areas. * Drive architectural decisions focused on reliability, performance, extensibility, and maintainability. * Partner closely with Product Management, Platform Engineering, and Applied AI teams to deliver solutions aligned with customer outcomes. Enterprise Customer Engineering & Escalations * Act as the primary technical escalation point for the most critical enterprise customer issues across all Eightfold products. * Troubleshoot and resolve complex production issues involving distributed systems, large-scale data, and integrations. * Work directly with Customer Success, Solutions Engineering, and Support teams to deliver timely, high-quality resolutions. * Lead root cause analysis and drive systemic fixes to prevent recurrence. * Deep engagement with customer issues, the focus of this role will be on engineering durable solutions, improving platform capabilities, and eliminating entire classes of problems. Mentorship & Engineering Excellence * Mentor and guide junior and mid-level engineers, especially within customer engineering and escalation workflows. * Lead design reviews and code reviews with an emphasis on scalability and operational readiness. * Establish best practices for observability, debugging, testing, and incident response in customer-facing systems. ## Related Videos - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) - [How to Stop Choosing JavaScript Frameworks and Start Living](https://www.wearedevelopers.com/videos/118-how-to-stop-choosing-javascript-frameworks-and-start-living) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Stand alone components in Angular](https://www.wearedevelopers.com/videos/656-stand-alone-components-in-angular) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)