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# Sr. Desktop Support Specialist

- **Company:** Onward Search
- **Location:** Newark, DE, United States
- **Experience:** Expert
- **Salary:** $104,000.0 - $120,640.0
- **Contract:** Temporary contract
- **Skills:** Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Remote Service Software, TCP/IP, Peripherals
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9bff2ede0e90aad6

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a Bachelor's degree?, * Strong understanding of desktop operating systems, hardware, and peripherals.

 * Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
 * Experience with remote support tools, ticketing systems, and desktop management software.
 * Demonstrated problem-solving skills and attention to detail.
 * Familiarity with ITIL best practices is a plus; relevant certifications are beneficial.2-3 years of desktop support or technical support experience; a bachelor's degree in a related field is preferred.

## Description

We're seeking a Sr. Desktop Support Specialist to support a leading organization's technical teams. This temporary role involves troubleshooting desktop issues, managing hardware and software, and ensuring smooth user experiences in an organization-focused environment., * Assist end-users by diagnosing and rectifying hardware, software, and network problems.

 * Set up, configure, and maintain desktop devices and peripherals.
 * Handle support requests promptly, ensuring timely resolution within service standards.
 * Perform software updates, patches, and installations on desktop systems.Keep detailed records of support activities, requests, and resolutions using ticketing systems.


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