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# Desktop Support Specialist

- **Company:** HCL Technologies
- **Location:** Charlotte, NC, United States
- **Salary:** $51,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, User Environment Management, Office365, Servicenow
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5b4bfa0493b8805a

## About the Role

Do you have experience in Ticketing system technical support?, * Experience in Desktop/IT Support roles

 * Strong troubleshooting skills
 * Knowledge of Windows, macOS, and MS Office/O365
 * Experience with ticketing tools (ServiceNow/Remedy, etc.)
 * Good communication and customer support skills

## Description

The Desktop Service Support Specialist will provide technical assistance for desktop systems, hardware, software, and related technologies. The role focuses on troubleshooting issues, configuring devices, and ensuring a seamless end-user experience., * Provide support for hardware, software, and network issues

 * Install and configure operating systems and applications
 * Handle device setup for new hires and replacements
 * Support desktop imaging, patching, and deployments
 * Ensure endpoint security and compliance
 * Maintain asset and inventory records


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