> Markdown version of [/jobs/ext/614342-help-desk-support-representative](https://www.wearedevelopers.com/jobs/ext/614342-help-desk-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Representative - **Company:** Vistage Worldwide - **Location:** San Diego, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $56,160.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Desktop Computing, Salesforce.Com, Software Deployment, Tablet Computers, Information Technology - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=752e38de56a8c5d1 ## About the Role Do you have experience in Video conferencing systems operation?, Do you have a Bachelor's degree?, * Must have 3 - 4 years of technical support experience in an IT Department for a medium-sized business. * Software & Operating Systems: Windows10, Windows 11, MAC OSX, Microsoft 365, SalesForce.com, MS Active Directory, ShoreTel Communicator, Zoom video conferencing * Hardware: Lenovo ThinkPads (T & X Series), Lenovo ThinkCentre Desktops, Apple Mac Pro, Mac Mini, Macbook Pro. * Phones & Mobile Devices: ShoreTel IP Phones, iOS & Android handsets, tablets & software * Audio-Visual: Wired/wireless Shure microphones, NEC/Epson projectors, matrix switchers & audio mixers * Must have demonstrated strong performance in prior roles, with increasing levels of responsibility and independence. * Distinctive problem solving and analytical skills. * Excellent customer services skills. Preferred, but not required Qualifications: * Bachelor's Degree in MIS or equivalent experience in IT Department in medium-sized business. * MCSE, MCSA, A+, N+ technical certifications or equivalent experience preferred. ## Description We're looking for a tech-savvy, customer-focused, and solutions-driven Helpdesk Technician to join our dynamic IT team. In this role, you'll be on the front lines of technical support, helping our staff, contractors, and executive leaders stay connected, productive, and secure across a wide range of devices and platforms. Reporting to the Helpdesk Manager, you'll play a critical role in ensuring smooth day-to-day technology operations, resolving issues efficiently, and delivering white-glove support to our internal users. From deploying laptops and maintaining AV equipment to supporting virtual meetings and solving complex hardware or software problems, you'll be the go-to resource for all things IT., * Primary responsibility is technical support and customer service. Be present and visible in the helpdesk and available to customers requiring technical assistance. * Provide in-person, e-mail, phone, chat, remote control and walkup support for Vistage staff & contractors. * Build, deploy, update and maintain computers, mobile devices and AV equipment for Vistage staff & contractors. * Provide technical and AV support for Vistage conferences & virtual meetings. * Provide home-office network, hardware & software support for Executive staff. * Perform Daily Operating Procedure systems checks and tests. * Quickly identify and escalate non-helpdesk issues to appropriate departments. * Manage small to medium IT projects - software deployments & upgrades, laptop & desktop refreshes, user training, etc. * Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using the helpdesk ticketing system. * Maintain reasonable discipline and decorum in the Help Desk area. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [IT Webinars for Programmers to Stay Updated](https://www.wearedevelopers.com/magazine/351-it-webinars-for-programmers-to-stay-updated) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)