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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Operations Manager - **Company:** Opensity Solutions - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $100,000.0 - **Contract:** Permanent contract - **Skills:** Business Systems, Microsoft Office, Operational Systems, Tools for Reporting - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2c3d32535595c8f5 ## About the Role Do you have experience in Team supervision?, Do you have a Bachelor's degree?, * Strong operational leadership skills with experience managing multi-site or multi-client environments. * Deep understanding of service delivery, workflow optimization, and operational performance management. * Strong analytical skills with the ability to monitor KPIs and drive data-informed decisions. * Excellent communication and relationship-building skills with both clients and internal teams. * Ability to lead, coach, and develop frontline managers and operational staff. * Strong problem-solving skills with a proactive approach to issue resolution. * High level of professionalism, integrity, and accountability. * Ability to manage competing priorities in a fast-paced, client-facing environment. * Proficiency in Microsoft Office and general business systems. * Customer-focused mindset with a strong commitment to service excellence. QUALIFICATIONS: Education: Bachelor's degree in Business Administration, Management, or a related field, or equivalent experience. Experience: 5+ years of experience in business process outsourcing (BPO), operations management, or client services, including at least 2 years in a management role with responsibility for supervising teams and supporting operational performance. Experience managing multi-site or multi-client environments is required. Technical Skills: Proficiency in Microsoft Office Suite and familiarity with operational systems, reporting tools, and service delivery platforms. Experience working in production or office services environments is preferred. ## Description * Oversee daily operational execution across enterprise client accounts to ensure consistent, high-quality service delivery. * Support the development and execution of account business plans in alignment with strategic and financial objectives. * Serve as a primary escalation point for operational issues, ensuring timely resolution and client satisfaction. * Partner with the Enterprise Account Director to achieve account profitability, efficiency, and performance targets. * Lead and mentor Site Managers and on-site teams to ensure strong operational execution and accountability. * Conduct regular client site visits and performance reviews to monitor service quality and identify improvement opportunities. * Facilitate monthly client meetings and ongoing touchpoints across multiple locations. * Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure compliance and performance standards are met. * Develop, maintain, and improve standard operating procedures (SOPs) to drive consistency and efficiency. * Lead training and development initiatives to improve team capability and operational performance. * Support and participate in strategic business reviews, including preparation, presentation, and follow-up actions. * Gather and act on client feedback through surveys and direct engagement to improve service delivery. * Collaborate with internal resources to implement process improvements and operational enhancements. ## Related Videos - [Effective Machine Learning - Managing Complexity with MLOps](https://www.wearedevelopers.com/videos/185-effective-machine-learning-managing-complexity-with-mlops) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [THE HUMAN OPERATING SYSTEM: Why Organizational Adaptability Will Be the Real Competitive Advantage o](https://www.wearedevelopers.com/videos/100241-the-human-operating-system-why-organizational-adaptability-will-be-the-real-competitive-advantage-o) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Exploring BOS: The Blockchain Operating System by NEAR Protocol](https://www.wearedevelopers.com/videos/781-exploring-bos-the-blockchain-operating-system-by-near-protocol) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Should Tech Managers Be Developers First? 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