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# IT Support Specialist Tier II

- **Company:** AIIStar Construction
- **Location:** Eden Prairie, MN, United States
- **Experience:** Starter
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Issue Tracking Systems, Networking Basics, Azure Active Directory, Remote Service Software, Software Troubleshooting, Network Support, User Administration
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5275540ba0791b54

## About the Role

Do you have experience in Ticketing system technical support?, Are you the type of IT professional who stays calm when users are frustrated, enjoys solving technical problems quickly, and can juggle multiple priorities without things slipping through the cracks?, * 1-3+ years of IT support or help desk experience

 * MSP experience strongly preferred
 * Experience supporting users remotely in a professional environment
 * Familiarity with:
 + Azure Active Directory (Azure AD)
 + Microsoft 365 administration
 + User account management
 + Basic networking support
 * Experience supporting larger user environments (500+ users) is a plus
 * Strong communication and customer service skills
 * Highly organized with the ability to prioritize competing requests
 * Comfortable working with frustrated users while maintaining professionalism
 * Strong troubleshooting mindset and urgency

## Description

We're hiring a Tier II IT Support Administrator to join our growing IT team in Eden Prairie, MN. This is an onsite role supporting end users across multiple environments with a strong focus on remote troubleshooting, account administration, licensing support, and first-response networking support.

This is an excellent opportunity for someone early in their IT career who wants hands-on exposure to different systems, environments, and technologies - especially candidates coming from an MSP (Managed Service Provider) background.

What You'll Be Doing

 * Provide Tier II technical support to end users over phone, email, and remote support tools
 * Troubleshoot networking, connectivity, and user access issues
 * Support Azure Active Directory (Azure AD) administration
 * Add, remove, and manage user licenses and permissions
 * Respond to support tickets and prioritize multiple requests throughout the day
 * Assist users who may be frustrated or experiencing urgent technical issues
 * Escalate advanced technical problems when needed
 * Support a fast-paced environment with multiple clients, systems, and architectures


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