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# Remote Help Desk Agent

- **Company:** Willetts Technology, Inc.
- **Location:** Sioux City, IA, United States (Remote available)
- **Salary:** $37,440.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Remote Service Software, Computer Equipment, Laptops, User Administration
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0523a289feeffc1d

## About the Role

Do you have experience in Windows?, We are seeking a dependable and customer-focused Help Desk Technician to join our team in a full-time remote capacity. This role is ideal for someone who is passionate about helping others, has strong communication skills, and possesses basic technical troubleshooting abilities., * Excellent communication and interpersonal skills

 * Strong customer-first mindset and professional demeanor
 * Ability to work independently in a remote environment
 * Strong problem-solving and critical-thinking skills
 * Reliable attendance and accountability

Technical Requirements

 * Basic knowledge of Windows operating systems
 * Familiarity with Microsoft Office / Microsoft 365
 * Basic understanding of computer hardware and software
 * Ability to troubleshoot common technical issues
 * Comfortable using remote support tools, * Previous help desk or IT support experience
 * Experience working in a remote support environment
 * Familiarity with Active Directory and user account management
 * Experience with ticketing systems
 * CompTIA A+, Network+, or similar certification

## Description

The primary focus of this position is delivering excellent customer service while providing remote technical support to end users.

Customer Service & Support

 * Serve as the first point of contact for technical support requests via phone, email, and ticketing system
 * Provide professional, friendly, and efficient customer service at all times
 * Communicate technical information clearly to users of all skill levels
 * Follow up with users to ensure complete resolution of issues
 * Maintain accurate documentation of issues, troubleshooting steps, and resolutions
 * Prioritize and manage multiple support requests effectively

Technical Support Duties

 * Troubleshoot basic technical issues involving:
 * Windows computers and laptops
 * Microsoft Office and common business applications
 * Password resets and account access issues
 * Email support (Outlook, Office 365, etc.)
 * Network connectivity and VPN access
 * Printers and peripheral devices
 * Provide remote support using remote access tools
 * Assist with new user setup and onboarding
 * Escalate complex technical issues to senior technical staff when necessary


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