> Markdown version of [/jobs/ext/61487-help-desk-support](https://www.wearedevelopers.com/jobs/ext/61487-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support - **Company:** Kenworth Sales CO - **Location:** Salt Lake City, UT, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** .NET Framework, Active Directory, VoIP, Business Software, Information Systems, Dynamic Host Configuration Protocol, Network Address Translation, Domain Name System (DNS), VMware ESX Servers, Internet Protocol Security (IP SEC), IPv4, Virtual Private Networks (VPN), Network Troubleshooting, Linux Servers, Windows Servers, Networking Basics, OpenVPN, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wireless Networks, Data Storage Technologies, Tablet Computers, Software Troubleshooting, Computer Equipment, Cisco, Server Operating Systems & Platforms, Windows Client - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=68586db39995d168 ## About the Role Do you have experience in Wireless network configuration?, Do you have a Associate's degree?, * Understanding of network and application protocols (IPv4, TCP/IP, DNS, DHCP, VLANs, VPN, NAT, IPsec VPN, OpenVPN). * Experience with troubleshooting network and voice issues. * Communicate effectively in tickets, emails, to customers, management, and peers. * Multi-task, prioritize, and adapt to changing priorities. * Be punctual and reliable. * Have good interpersonal skills for working in a team environment. * Have good time management skills. Deliver a good quantity/quality of work. * Able to safely lift and move a minimum of fifty (50) pounds. * Other duties as assigned., * Minimum of 2-3 years of experience in a Technical Support Technician role. * Associate's degree in a Computer Related Field is preferred; Technology certifications are a plus. * Excellent Hardware and Software troubleshooting skills. * Experience installing and supporting Microsoft and Linux server and desktop technologies. * Windows Client and Server operating systems (11, 2019+). * Network LAN switching and WAN routing devices (HP, Cisco, Peplink, Meraki). * RingCentral, or other VOIP administration and support. * Meraki, Ubiquiti, or other wireless networking administration and support. * Experience with VMware ESX or ESXi. * Experience with Fujitsu Scanners is a plus. * Customer service oriented. * Must work well in a team and independently. * Must be a self-starter. ## Description Job Summary: The primary function of the Help Desk Support is to handle general networking, desktop, telephony, and systems administration skills. This position requires some travel to configure and install new systems and appliances, perform on-site troubleshooting and repair. The individual must be available to respond on-call as assigned, including evenings and weekends. Work hours will vary due to scheduled maintenance windows and response to service outages., * Resolve 2nd Level computer issues for the corporate office and remote branches. * Provide 2nd Level support to the Help Desk Tier 1 staff and support Information System management with technical requests. * Monitor, troubleshoot, and support Windows Servers, desktop/laptop/tablet/thin-client PCs, local and wide area networks, data storage systems, Active Directory, and .NET business applications. * Configure new systems for locations within the district. * Troubleshoot and resolve printing issues (HP, Ricoh, Sharp, Konica Minolta). * Repair laptops, desktops, tablets, and phones. * Answer phones and log tickets while help desk staff is out of the office. * Experience with a ticket management process., This position will require some travel to configure and install new systems and appliances, perform on site troubleshooting and repair. Individual must be available to respond to an on-call rotation as assigned, including evenings and weekends. Work hours for this position will vary due to scheduled maintenance windows and response to service outages. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [IP Authentication: A Tale of Performance Pitfalls and Challenges in Prod](https://www.wearedevelopers.com/videos/1413-ip-authentication-a-tale-of-performance-pitfalls-and-challenges-in-prod) - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)