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# Service Desk Technician

- **Company:** Columbia Advisory Group
- **Location:** Charlotte, NC, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Cisco IOS, Computer Networks, Linux, Distributed Computing Environment, Microsoft Exchange Server, Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Cables, Remote Access Technology, Transmission Control Protocol (TCP), Wireless Networks, Network Routers, Malware, Firewalls (Computer Science), Information Technology, Search Engines, Vmware
- **Published:** June 23, 2026
- **Apply:** https://www.dice.com/job-detail/d7e25edc-4ce3-4945-bd71-40c81c66ba1c

## About the Role

Support Desk Technician with an Associate's or Bachelor's degree in Computer Science or IT and 2-5 years of experience needed for a fully onsite, direct hire position in the Southern Charlotte, NC, area. This is a level 1-2 support desk position, troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate must possess the following skills and experience:

 * Good personality, able to interact with and support customers while maintaining a friendly attitude

 * Highly organized

 * Excellent time management skills

 * Strong verbal and written communication skills

 * Strong search engine and research capabilities

 * Windows System Administration in a distributed environment - desktop and server

 * Active Directory administration

 * Application support and administration

 * Anti-virus administration and malware remediation

 * Backup and recovery software

 * Troubleshooting of hardware and OS issues

 * Mobile device support

 * Networking concepts and hardware

 * Familiarity with network cabling

 * Understanding TCP/IP Networking

 * Managing switches, routers, and firewalls

 * Wireless networks

 * Remote-access and site-to-site VPN

 * 2+ years managed service provider (MSP or MSSP) experience

Any of the following skills and/or certifications are a plus:

 * Microsoft Windows Server

 * Microsoft Exchange

 * Cisco IOS and/or ASA firewall

 * Linux

 * VMware

 * Hyper-V

· A+ Certification

· Net+ Certification

· Practical Office 365 Admin Experience or MS-900 Cert, * Eligible to work directly for any U.S. employer without ever requiring sponsorship/a 3^rd party.

 * Must be willing to work overtime and be on call. OT will be minimal and oncall is approximately 2 weeks/year.

 * Must have reliable transportation.

 * Fully onsite role, but must be able to work from home should the need arise.



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