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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Digital & Design - **Company:** Unitedhealth Group Inc - **Location:** Washington, DC, United States (Remote available) - **Experience:** Experienced - **Salary:** $134,600.0 - $230,800.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Service Design, User-Centered Design - **Published:** June 23, 2026 - **Apply:** https://www.dice.com/job-detail/c018b40f-3b16-4901-afe7-d89d8dfc0f59 ## About the Role The ideal candidate brings a balance of strategic vision, creative leadership, and commercial acumen, with a proven ability to build teams, influence senior stakeholders, and deliver high-impact digital and service experiences in complex environments. While this is primarily a leadership and capability-building role, there will be times where this individual is expected to step in as a consultant - contributing directly to research, design, and key deliverables during critical phases of an engagement. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week., * Solid creative direction and design leadership, with the ability to elevate quality and guide teams toward high-impact outcomes * Ability to operate as a trusted advisor, influencing senior client stakeholders and navigating complex environments * A builder mindset, with experience creating or scaling teams, capabilities, or offerings * Commercial acumen, including the ability to identify opportunities, shape solutions, and contribute to closing deals * Excellent communication and storytelling skills, with the ability to clearly articulate ideas, strategies, and design rationale * Ability and willingness to shift between strategic leadership and hands-on execution as needed * Solid collaboration skills, working effectively across product, engineering, data, and business stakeholders * Curiosity and adaptability, particularly in applying emerging tools and AI-enabled capabilities responsibly You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in., * 10+ years of experience in digital consulting, UX/design leadership, experience strategy, or product strategy * 5+ years of experience leading and developing design or creative teams * 5+ years of experience executing UX, design, and/or research work * 5+ years of experience applying human-centered design, service design, or product thinking to complex problems * 5+ years of experience in a client-facing role, including executive stakeholder engagement * 3+ years of experience contributing to or leading business development, proposals, or client growth efforts, * Experience in healthcare payer or other highly regulated industries * Experience building or scaling a creative services capability within a consulting organization * Experience developing reusable assets, playbooks, or frameworks that improve team scalability and consistency * Experience leading or contributing to marketing engagements and/or MarTech-enabled solutions, bringing a solid understanding of how experience design connects to acquisition, engagement, and growth strategies * Background in Creative Direction, UX/UI leadership, or design operations * Familiarity with AI-enabled design, research, or delivery tools and their practical application * Proven solid presence in executive-level presentations, workshops, and client engagements *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy ## Description Optum Advisory is seeking a Director of Digital & Design to lead and scale our creative & experience design offering within the Payer Technology practice. This role is a unique opportunity to act as both a Creative Director and consulting leader, responsible for building a high-performing creative function while shaping client engagements and driving business growth., * Own and scale the Creative & Experience Design capability, establishing it as a core, differentiated offering within Digital & Design * Serve as a Creative Director across engagements, elevating the quality, consistency, and storytelling of all design deliverables * Build and mentor a high-performing team of designers, researchers, and creative specialists, strengthening in-house expertise and reducing reliance on external agencies * Define and implement design standards, reusable assets, and scalable ways of working to improve efficiency and quality * Act as a senior advisor to clients, shaping experience strategy across digital, product, and service ecosystems * Lead discovery and definition efforts, translating complex business needs into clear, actionable experience strategies, journey frameworks, and roadmaps * Provide targeted senior-level intervention during high-risk, high-visibility, or ambiguous phases of delivery, including selectively stepping in to support research, design, or synthesis work when needed * Own and grow a portion of the Digital & Design pipeline, helping to originate, shape, and close new work * Play a visible role in sales pursuits, proposals, and executive-level client conversations * Build and expand client relationships to drive repeat business and long-term partnerships * Partner with leadership to define go-to-market offerings and position Digital & Design as a strategic differentiator * Coach and mentor team members, fostering a high-performing, collaborative, and inclusive culture * Promote the use of AI-enabled tools and modern workflows to improve speed, quality, and scalability of delivery ## Related Videos - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Insight into AI-Driven Design](https://www.wearedevelopers.com/videos/1016-insight-into-ai-driven-design) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) ## Related Articles - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)