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# Help Desk Support/IT Service Desk Analyst/Help Desk Support Technician

- **Company:** VDart, Inc.
- **Location:** Houston, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Collaborative Software, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote Access Technology, Information Technology, Laptops, Servicenow
- **Published:** June 23, 2026
- **Apply:** https://www.dice.com/job-detail/21a62b69-d9fb-4af7-b082-5163e6929d29

## About the Role

We are seeking a customer-focused Service Desk Analyst Level I to provide first-line technical support for end users across a variety of IT systems, applications, and devices. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a commitment to delivering exceptional customer service in a fast-paced, 24/7 support environment., * Minimum 6 months of experience in a Service Desk, Help Desk, or Technical Support role.

 * Experience working in a 24/7 support environment preferred.
 * Knowledge of Windows, Office 365, mobile device support, VPN, and basic networking.
 * Experience with ITSM/ticketing tools such as ServiceNow or similar platforms.
 * Strong communication and customer service skills.
 * Bilingual English/French is a plus.

## Description

* Provide technical support and resolve incidents in accordance with ITIL processes.
 * Log, track, update, and close support tickets within defined SLAs.
 * Troubleshoot Windows OS, Microsoft Office, desktops, laptops, mobile devices (iOS/Android), VPN, and collaboration tools.
 * Support password resets, remote access tools, and workplace technology solutions.
 * Escalate complex issues and coordinate with internal teams and vendors as needed.
 * Maintain clear communication and ownership of incidents through resolution.


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