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# Configuration Management Database & Hardware Asset...

- **Company:** Novant Health
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Configuration Management Databases, Configuration Management, Data Integrity, ServiceNow IT Service Management, Hardware Asset Management, Servicenow
- **Published:** June 23, 2026
- **Apply:** https://www.juju.com/job/00000000gah6ks

## About the Role

We are seeking a detail-oriented and strategic CMDB/Hardware Asset Manager to lead the governance, data integrity, and lifecycle management of our Configuration Management Database (CMDB) and hardware assets across the enterprise., + Proven experience in CMDB and hardware asset management within an enterprise IT environment.

 + Strong understanding of ITIL frameworks and ITSM principles.

 + Excellent analytical, communication, and stakeholder management skills.

 + Experience working with vendor-managed services is a plus.

What We're Looking For

Education: High School or GED required. 4 Year / Bachelors Degree, preferred.

Experience: Five years, required. IT asset management, configuration management, or related areas in an enterprise environment.

Licensure/Certification: ITIL Foundation Certification, required. ServiceNow Certified System Administrator, preferred.

Additional Skills/Requirements (required):

 + Advanced understanding of configuration and asset management best practices and tools (e.g., ServiceNow CMDB & Asset).

 + Strong ability to audit and validate data accuracy.

 + Demonstrated experience with vendor oversight and IT lifecycle governance.

 + Excellent organizational, communication, and stakeholder collaboration skills.

 + Working knowledge of hardware lifecycle processes (procurement, deployment, support, retirement).

 + Ability to influence and drive outcomes across teams without direct authority.

 + Familiarity with CMDB frameworks

Additional Skills/Requirements (preferred):

 + Familiarity with enterprise architecture, and service mapping.

 + Experience managing hardware assets in a healthcare IT environment.

## Description

+ Ensure the accuracy and completeness of Configuration Item (CI) data within the CMDB.

 + Oversee hardware asset lifecycle processes to align with operational, security, and financial standards.

 + Serve as the subject matter expert for CMDB and Hardware Asset Management (HAM) practices.

 + Collaborate closely with a vendor-managed HAM team to ensure high-quality asset data and process outcomes.

 + Monitor vendor performance to ensure alignment with ITIL standards and support broader IT Service Management (ITSM) goals.

 + Maintain governance frameworks and drive continuous improvement in asset management processes.

Role Highlights

 + Not a supervisory role, but requires strong leadership and collaboration skills.

 + Acts as a functional lead and liaison between internal stakeholders and the vendor team.

 + Focused on strategic oversight rather than day-to-day operational execution.


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