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# Application Support Engineer (Blueflame AI)

- **Company:** BlueFlame AI, LLC
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $100,600.0 - $169,800.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Python (Programming Language), Microsoft OneNote, Microsoft Software, Microsoft SharePoint, Office365, Information Technology, 3-tier Architectures
- **Published:** June 23, 2026
- **Apply:** https://www.welcometothejungle.com/en/companies/datasite/jobs/application-support-engineer_fr_svzouced

## About the Role

Communication skills
Coaching and mentoring
Collaboration and teamwork
Problem-solving skills
Elasticsearch, * Experience with ticketing systems, especially Jira

 * Experience with Elasticsearch or similar log management tools
 * Strong problem-solving skills; able to work independently and collaboratively
 * Preferred Experience in the financial technology or investment management industry
 * Familiarity with APIs and integration with other platforms
 * Bachelor's degree in Computer Science, Information Technology, or a related field
 * Proficiency in Python and experience with AWS-based applications
 * Excellent communication and interpersonal abilities
 * 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level
 * Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues

## Description

* You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success
 * Join us to be part of a company that values innovation, client satisfaction, and continuous improvement
 * As an Application Support (Backline Support Engineer) at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams
 * You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services
 * Investigate and resolve complex technical issues escalated from customer success teams
 * Analyze platform logs and, when necessary, review associated code to diagnose problems
 * Troubleshoot advanced technical challenges to ensure timely and effective solutions
 * Document issues and resolutions, contributing to the knowledge base for continuous improvement
 * Work directly with Engineering to identify, report, and resolve product bugs and enhancements
 * Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights


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