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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Supervisor - **Company:** Dunbia - **Location:** Launceston, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Data Centers, IT Management, Procurement Software, HybridCloud, Information Technology, Network Server, User Accounts - **Published:** May 28, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=775b1fe9f006b05a ## About the Role Do you have experience in Windows?, Essential Skills & Experience: * Previous experience in IT support within a production or manufacturing environment. * Strong technical knowledge of networks, servers, and security systems. * Familiarity with hybrid cloud, data centres, and on-site technologies. * Excellent communication skills and fluency in English. * Strong time management and prioritisation skills. * Ability to work independently and collaboratively in a fast-paced setting. Technical Skills * Help Desk Support & Management * Windows Environment Administration * Call Management Systems * Network & Printer Support ## Description We are currently seeking an experienced and proactive IT Supervisor to join our team at the Launceston production facility. This is a hands-on role, critical to ensuring the smooth operation of all site IT systems and supporting production efficiency through high-quality, client-focused service., * Lead the implementation of Group IT initiatives at site level. * Manage and maintain IT infrastructure including networks, servers, and security systems. * Diagnose and resolve system issues promptly to minimise downtime. * Provide expert support for hardware and software (PCs, laptops, printers, phones). * Configure and install IT solutions and manage user accounts, backups, and security. * Ensure production systems and factory terminals are fully operational. * Collaborate with Maintenance to replace failed hardware and restore functionality. * Configure new products on factory terminals and ensure label compliance. * Plan and execute system upgrades with minimal disruption. * Evaluate software updates and consult with production teams on added functionality. * Promote proper hardware care and barcode quality standards. * Act as the primary on-site IT contact, offering guidance and training to users. * Foster strong relationships across departments and support basic IT needs. * Uphold help desk KPIs and deliver exceptional customer service. * Manage resolution of business-critical system issues and communicate updates. * Participate in cross-functional projects (IT, LEAN, telecoms). * Collaborate with IT Management on policies, systems, and innovation. * Manage IT procurement within budget and Capex guidelines. * Prepare reports and summaries for site leadership. * Champion continuous improvement and manage IT system changes. * Provide emergency IT support outside standard hours when required. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)