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# MS Dynamics Consultant / Developer

- **Company:** Amtex System
- **Location:** New York, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Microsoft Azure, Customer Interaction Management (Software), Microsoft Dynamics CRM, Middleware, Knowledge Management, Network Troubleshooting, Microsoft Dynamics, Routing, Systems Integration, Microsoft Power Automate, Data Management, Powerapps
- **Published:** June 23, 2026
- **Apply:** https://www.dice.com/job-detail/8fa20af1-ede0-4b03-a3c5-878f2ce99737

## About the Role

* 3+ years of experience with Microsoft Dynamics 365 CRM/Customer Service.
 * Strong experience of Contact Center operations and Customer Service processes.
 * Experience with:
 + Dynamics 365 Customer Service
 + Omnichannel for Customer Service
 + Power Platform (Power Automate, Power Apps)
 + Dataverse
 + CRM customization and configuration
 + Integration using APIs, Azure Services, or middleware
 * Knowledge of case management, knowledge management, SLAs, routing, and customer engagement workflows.
 * Experience integrating contact center technologies such as telephony, IVR, chat, or workforce management solutions.
 * Strong problem-solving and communication skills.

## Description

* Design, configure, customize, and support Microsoft Dynamics 365 solutions.
 * Collaborate with business stakeholders to gather and analyze contact center requirements.
 * Implement and optimize customer service workflows, case management, omnichannel engagement, and agent experience.
 * Integrate Dynamics 365 with telephony, CRM, IVR, chat, email, and other contact center platforms.
 * Develop customizations, workflows, plugins, Power Automate flows, and integrations as required.
 * Troubleshoot system issues and provide ongoing support and enhancements.
 * Participate in solution design, testing, deployment, and user training activities.
 * Ensure best practices for security, performance, scalability, and data management.
 * Work closely with cross-functional teams including business analysts, architects, and support teams.


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