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# Cloud Service Desk Representative

- **Company:** Nationwide IT Service, Inc.
- **Location:** Washington, DC, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, User Authentication, Cyber Security, Cloud Services, Data Logging, Microsoft InTune, Information Technology, Deployment Automation, Microsoft Sentinel, Casper Suite
- **Published:** June 24, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8992736/cloud-service-desk-representative

## About the Role

The ideal candidate will bring strong enterprise endpoint engineering experience, including work with Microsoft Intune, Windows Autopilot, JAMF for macOS environments, Entra ID/Active Directory, conditional access, passwordless authentication, hardware-backed credentials, endpoint logging, and security-governed change control processes., * 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.

 * 6+ years performing enterprise engineering functions, not traditional help desk support.
 * Experience working under formal change control, audit, and security governance.
 * Hands-on experience with device enrollment, provisioning, reassignment, decommissioning, asset inventory, and escalated endpoint and identity support., * Bachelor's degree in IT, Cybersecurity, or a related field preferred; relevant experience may be accepted at the COR's discretion.
 * Active Top Secret clearance required.
 * Intune, Autopilot, or endpoint-related certifications are a plus.

Key Technical Skills

 * Microsoft Intune
 * Windows Autopilot
 * JAMF for macOS
 * Endpoint enrollment and provisioning
 * Entra ID / Active Directory
 * Conditional access
 * YubiKey, CAC, and passwordless authentication
 * Asset inventory and lifecycle management
 * Microsoft Sentinel and endpoint logging

## Description

Nationwide IT Services is seeking a Cloud Service Desk Representative to provide advanced endpoint and device-lifecycle engineering support for CBO's IRM and Service Desk teams. This is not a Tier 1 help desk role. The position focuses on escalated service-desk engineering, endpoint enrollment and provisioning, device reassignment and decommissioning, asset management, and sustainment of modern endpoint solutions.


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