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# IT Infrastructure End User Specialist

- **Company:** AllSTEM Connections
- **Location:** Ontario, CA, United States
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, Computing Platforms, JIRA, IP Addressing, Office Suite, Software Engineering, Industrial Software
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/30b02539-2fdf-405f-b3a0-d89b896901a9

## About the Role

The "Technician" Mindset: Expert-level proficiency in hardware/software platforms. You must be comfortable working at heights and in a fast-paced industrial environment.

Conflict Resolution: Exceptional interpersonal skills with a proven ability to de-escalate high-pressure situations and manage diverse personality types.

Solution-Oriented: A self-starter who identifies roadblocks and builds their own path to a resolution.

Organizational Planning: Strong sectional planning skills with a focus on long-term quality and internal process improvement.

Agile Literacy: Familiarity with Agile frameworks and experience using JIRA to manage tasks. Equal Opportunity Employer / Disabled / Protected Veterans

## Description

We are seeking a high-energy, versatile professional to bridge the gap between heavy industrial technology and world-class IT service delivery. This is a "boots-on-the-ground" role where you will be equally comfortable troubleshooting production hardware on the plant floor and managing high-level stakeholder escalations in the office.

As a production-critical team member, you will ensure the facility remains operational while driving a culture of "making people happy" through proactive IT service management.

Key Responsibilities
Industrial Systems Maintenance (50%): Hands-on support of production-critical devices including PCs, industrial cameras, and scanners. You will manage IP addressing, Windows environments, and Office suites within a live production setting.

IT Delivery & Relationship Management (50%): Serve as the primary point of contact for customer escalations. You will act as the "face of IT," resolving conflicts and ensuring local users feel supported and heard.

Critical Infrastructure Support: Perform essential maintenance and upgrades during plant shutdowns. Note: This role requires regular weekend, holiday, and occasional after-hours work, as these are the most vital windows for industrial IT intervention.

Technical Problem Solving: Independently diagnose and resolve complex hardware and software issues without waiting for external direction.

Agile Coordination: Utilize JIRA and Agile methodologies to track workflows and maintain transparency on project statuses.


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