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# IT Help Desk Technician

- **Company:** Omni Strategic Technologies, Inc.
- **Location:** Wheeling, WV, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Backup Devices, Cloud Computing, System Configuration, Microsoft Office, Windows Servers
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ca43dc096e85433e

## About the Role

Do you have experience in Customer communication?, * 2+ years of experience in IT support, including desktop troubleshooting, networking, and Active Directory.

 * Strong customer service mindset - you go above and beyond to help others.
 * Excellent communication skills, both written and verbal.
 * Ability to work independently, manage time effectively, and meet deadlines.
 * Familiarity with technologies such as:
 + Microsoft Office 365
 + Windows Server (2012/2016/2019) and Windows 10
 + Antivirus and malware protection
 + Backup solutions and cloud infrastructure
 + ConnectWise Manage, Automate, and Control
 * Preferred certifications include A+, Network+, or Microsoft 365 Fundamentals.

## Description

* Field requests and provide courteous and professional remote support for software, hardware, and peripheral issues.
 * Troubleshoot and resolve issues independently or escalate more complex issues with detailed documentation.
 * Perform hands-on fixes, including software installs, hardware upgrades, and system configurations.
 * Maintain open communication with clients and team members to ensure timely resolution and satisfaction.
 * Contribute to and improve internal knowledge bases and checklists.


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