> Markdown version of [/jobs/ext/616358-it-help-desk-managed-services](https://www.wearedevelopers.com/jobs/ext/616358-it-help-desk-managed-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk - Managed Services - **Company:** Atlantic Business Systems, Inc. - **Location:** Hauppauge, NY, United States - **Experience:** Experienced - **Salary:** $45,000.0 - $51,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Cloud Computing, Issue Tracking Systems, Microsoft Office, Office Suite, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Software Troubleshooting, Microsoft InTune, Computer Equipment, Patch Management - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=77f74b48cfc3ad67 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Ticketing system technical support?, * Experience: 2+ years of professional experience in a technical support, desktop support, or helpdesk role. * Microsoft 365 & Office: Solid working familiarity with Microsoft 365 admin center, user password resets, mailbox permissions, and Office suite troubleshooting. * Ticketing & RMM Tools: Exposure to professional IT ticketing systems (experience with ConnectWise PSA is a major plus) and remote monitoring tools. * Core Desktop OS & Hardware: Strong technical understanding of Windows 10/11 operating systems, desktop/laptop repair, peripheral troubleshooting, and basic local networking (TCP/IP, Wi-Fi, printers). * Familiarity Pluses: Basic exposure to Microsoft Intune, Active Directory/Group Policy, or routine software patch management is highly desired. * Certifications: CompTIA A+ or relevant Microsoft fundamentals certifications are preferred. * Logistics: Must have a valid driver's license and reliable transportation for occasional client field work and on-site installations. ## Description Position Overview We are seeking an energetic, detail-oriented Helpdesk / Desktop Support Technician to join our technical services team. In this role, you will be a main point of contact for client support-handling day-to-day desktop troubleshooting, managing cloud users, and assisting with device environments. You will manage and resolve service tickets using ConnectWise PSA, provide excellent remote support, and assist with hands-on client deployments. This role is a fantastic opportunity for someone looking to grow their career, offering exposure to Microsoft 365 administration, modern endpoint management via Microsoft Intune, and routine system patch management., * Ticket & Workspace Efficiency: Actively monitor, manage, and document support tickets within ConnectWise PSA, keeping precise time-logs and prioritizing client needs. * M365 & Office Support: Provide day-to-day administration and troubleshooting for the Microsoft 365 suite, including Outlook/Exchange Online, Teams, OneDrive, and desktop Office applications (Word, Excel). * Device Onboarding & Intune: Assist with preparing and enrolling user devices (laptops, desktops) using modern endpoint management tools like Microsoft Intune. * System Maintenance & Patching: Support client security hygiene by monitoring, applying, and troubleshooting automated Microsoft and third-party software updates based on vulnerability alerts. * Remote & Local Field Support: Deliver exceptional hardware and software troubleshooting both remotely from our office and hands-on for occasional on-site installations and repairs at local client locations. * Customer Service: Maintain a courteous, helpful demeanor, translating technical troubleshooting into clear answers for non-technical end-users. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)