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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Tech Rep - **Company:** MoneyGram - **Location:** United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Outlook, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, Computer Networking Systems, Office365, Servicenow, User Accounts - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=473a1dceb9582504 ## About the Role Do you have experience in VPN?, Do you have a High school diploma or GED?, * Working knowledge of Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Basic understanding of Active Directory, Entra ID (Azure AD), identity management, and account administration. * Familiarity with VPN connectivity, remote access technologies, and multi-factor authentication solutions. * Experience using IT Service Management (ITSM) platforms such as ServiceNow. * Strong troubleshooting and analytical skills with the ability to diagnose technical issues remotely. * Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. * Strong customer service orientation and ability to manage difficult situations professionally. * Ability to prioritize work effectively in a fast-paced, metrics-driven environment. * Experience working within service level agreements (SLAs) and key performance indicators (KPIs). * Associate's degree from an accredited institution, high school diploma/GED, or equivalent combination of education and experience. * Minimum 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Customer Support role supporting enterprise technologies. ## Description At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 80+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably. We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast. If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money. Service Desk Technical Representative About the Role The Service Desk Technical Representative is a detail-oriented and customer-focused position. This position serves as the first point of contact for customers experiencing technical issues and will provide timely, effective troubleshooting and solutions. You will be responsible for diagnosing, resolving, or escalating IT-related problems across various hardware, software, and network systems. Primary Responsibilities * Serve as the primary point of contact for customer IT support, via phone, email, and chat. * Provide prompt troubleshooting and technical support for software, hardware, and network issues. * Document, track, and monitor issues in the ticketing system to ensure timely resolution. * Escalate complex or unresolved issues to the appropriate internal teams (Level 2/3 support) or external vendors. * Provide support for Microsoft 365 applications, password resets, multi-factor authentication (MFA), and account access issues. * Assist with the setup, configuration, and maintenance of user accounts, software, and hardware. * Maintain knowledge base and support documentation for internal and customer use. * Follow company protocols for issue resolution, providing updates to customers at regular intervals. * Maintain a high level of customer satisfaction through professional and timely communication. * Contribute to the continuous improvement of service desk procedures and practices. * Support a global user base across multiple time zones and locations. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)