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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Coordinator - **Company:** Thomas Park Management - **Location:** Annapolis, MD, United States (Remote available) - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Human Resources Information System (HRIS), Inventory Management Software, Network Connections - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0256caa3145e33b6 ## About the Role Do you have experience in Root cause analysis?, * 2-3+ years of experience in IT support, help desk, or office operations role * Strong customer service mentality with a friendly, professional, and patient demeanor * Excellent problem-solving skills, with the ability to diagnose issues, identify root causes, and find practical solutions independently or by coordinating with the right resources * Strong communication and organizational skills; comfortable working across departments * Basic troubleshooting knowledge for Microsoft 365 products. * Experience with inventory tracking and vendor coordination preferred * Ability to manage multiple priorities and act as a dependable point of contact in-office ## Description The IT Coordinator serves as the on-site point of contact for all technology-related needs, providing direct support to employees while partnering with the HR/Operations department on HR-related tech needs. This role also acts as the liaison between internal staff and the company's third-party IT support provider. The ideal candidate brings a customer service mentality and strong problem-solving abilities to every interaction, ensuring employees feel supported and issues are resolved efficiently., Employee IT Support * Serve as the primary point of contact for employees experiencing technical issues * Triage and log technical issues, escalating to the third-party IT company as needed and following up to ensure timely resolution * Provide first-line, in-office troubleshooting for hardware, software, and connectivity issues * Approach every request with patience, empathy, and a solutions-oriented attitude, keeping employees informed throughout the resolution process HR/Operations Tech Partnership * Coordinate technology setup for new hires (laptops, accounts, logins, software access) in partnership with HR/Operations * Assist with offboarding tasks, including equipment retrieval and account deactivation * Support HR/Operations with tech-related issues for systems such as HRIS, payroll platforms, and other employee-facing tools * Work closely with HR/Operations to align on processes, timelines, and priorities for tech-related employee lifecycle needs IT Vendor Liaison * Act as the go-between for employees and the third-party IT company, ensuring issues are communicated clearly and resolved promptly * Coordinate equipment orders, repairs, and replacements with the IT vendor Asset Management * Manage the company cell phone plan, including new lines, upgrades, billing review, and troubleshooting * Maintain accurate inventory of IT equipment (laptops, monitors, phones, accessories), including check-in/check-out logs Office Technology Support * Support office technology needs (conference room AV, printers, network connectivity) * Assist with documentation of IT procedures and onboarding/offboarding checklists ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)