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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Manager - **Company:** Neon Redwood LLC - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Systems Engineering, Cloud Computing, System Configuration, Information Technology Operations, Virtual Private Networks (VPN), Okta, Os Ticket, Information Technology, Gsuite, GPT - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f3ba4e8141a5ef21 ## About the Role Do you have experience in UEM?, Do you have a Bachelor's degree?, * 5+ years of hands-on IT experience, including systems administration or IT engineering in a multi-client or multi-entity cross platform environment. * Strong hands-on skills across cloud and identity: AWS, Google Workspace, Okta, Duo, and device management. * Solid endpoint security and IT operations fundamentals; comfortable implementing controls and following established security policies. * White glove support for end users and resolving technical issues calmly across many concurrent priorities. * Strong documentation habits and clear communication. * Bachelor's degree, or equivalent practical experience. Additional Skills (Nice to Have) * Experience in an MSP or fractional-IT model serving VC, PE, family office, or biotech clients. * Experience supporting regulated industries (financial services, life sciences) and their compliance requirements. * Hands-on with networking and physical-security hardware (Meraki, UniFi, Verkada). * Familiarity with backup/DR tooling and archival/compliance platforms (Box, Smarsh). * Experience with AI-tool enablement (Claude, ChatGPT, Google Workspace Studio). ## Description We are seeking a hands-on IT Manager with strong experience across managed IT, cloud infrastructure, and endpoint security. As part of the technical backbone of our day-to-day operations: keeping environments secure, compliant, and well-documented for Neon Redwood and the client organizations we serve. This full-time, on-site role (San Francisco Bay Area) reports to our Senior Director of IT and works alongside a dynamic IT team. You'll spend your day administering cloud and identity systems, supporting users, implementing security controls, and helping onboard new clients and employees. It's a great fit for someone who likes solving real technical problems across a variety of environments rather than sitting in strategy meetings. Responsibilities * Provide day-to-day IT support and operations for Neon Redwood and a portfolio of client organizations: troubleshooting, ticket resolution, and keeping systems running. * Administer cloud and identity infrastructure across AWS (VPN, backup/recovery), Google Workspace (GAM), SSO platforms, and device management. * Implement and maintain security controls and endpoint protection; help enforce security policies (WISP, acceptable-use/AI, DR, incident response) and assist with incident response when issues arise. * Endpoint and device lifecycle: provisioning, onboarding/offboarding, hardware procurement, and inventory. * Support compliance and data-retention work for regulated clients, including SEC document retention and cloud archival migrations. * New-client onboarding and transitions: environment setup, migrations, and documentation. * Help evaluate and test vendor tools; run side-by-side comparisons before the team commits to a platform. * Support physical IT and office build-outs: networking (Cisco Meraki/UniFi), AV and conference rooms, badging, and physical security (Verkada). * Help enable AI tooling (Claude, ChatGPT, NotebookLM) with appropriate security and compliance guardrails. ## Related Videos - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) - [Coffee with Developers - Maria Apazoglou](https://www.wearedevelopers.com/videos/1209-coffee-with-developers-maria-apazoglou) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)