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# Sr. IT Services Specialist

- **Company:** Power, Llc
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Identity and Access Management, Information Technology
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e204b09e0fbd6d0f

## About the Role

Do you have experience in Windows?, * 5 -10+ years in IT support or operations

 * Strong experience with ITSM, ITIL, Microsoft 365, Windows, and identity management
 * Proven ability to handle escalations and lead improvements
 * Experience supporting large or field-based organizations preferred
 * Excellent communication and stakeholder engagement skills

## Description

Power Construction is seeking an experienced IT professional to lead end-user support and service delivery across corporate and field environments. This role acts as a senior escalation point, mentor, and strategic partner, focused on improving IT services, user experience, and operational efficiency., * Serve as the top escalation resource for complex technical issues

 * Mentor junior staff and promote a high-performance service culture
 * Align IT services with business and jobsite needs
 * Implement and manage ITIL processes (incident, problem, change)
 * Design and maintain service catalog, SLAs, and support models (L1/L2/L3)
 * Improve service delivery through automation, self-service, and process optimization
 * Provide advanced support for Microsoft 365, endpoints, enterprise apps, and identity/access
 * Manage device lifecycle (procurement through refresh)
 * Analyze service metrics and drive continuous improvement
 * Support and lead IT projects and initiatives
 * Collaborate with stakeholders, vendors, and cross-functional teams


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