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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** TEKABYTE, INC. - **Location:** Danville, VA, United States - **Salary:** $35,360.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Backup Devices, Microsoft Outlook, Dynamic Host Configuration Protocol, RAID, Domain Name System (DNS), Networking Hardware, Windows Servers, Networking Basics, Routing, Patch Management, Network Server - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e540828c8793c88 ## About the Role Do you have experience in Windows?, * Experience with Windows 8/10/11 (deploying, updating, troubleshooting) * Proficiency in Microsoft Office Suites - Word, Excel and Outlook * Excellent problem-solving skills, ability to effectively troubleshoot issues remotely * Must be able to lift 30 pounds, * Network+ * MTA * MCP * Windows Server 2016/2019/2022 * Experience with Active Directory, DHCP, DNS, SSL Certificates and Group Policies and other networking skillsets * Experience with Microsoft 365 * Server and RAID setup * Backups * Routing and Switching Traits for Best Fit * Must be hungry and ready to learn about IT * Must be teachable * Must have great attention to detail * Must have great communication skills and understanding of customer service * Must be results-focused and team-oriented with a strong work ethic * Must have strong time management skills * Must be able to prioritize in a multi-task environment ## Description An IT Help Desk Technician is responsible for providing outstanding customer service and Tier 1 support for clients either remotely or on site. They can handle all service calls that might come their way and will also be involved in projects for training purposes. The Technician will work with the TekaByte team to help make sure all help desk tickets are taken care of in a timely fashion. They might be assigned specific repetitive duties like backup monitoring and management, patch management and a host of other responsibilities as needed. The Technician should have a good understanding of PC support, basic networking, printer management, and an A+ certification or equivalent knowledge. You MUST have great communication skills and be able to explain technical issues to clients who are not tech savvy., * Provide first contact support and initial triage for IT help desk tickets * Guide clients, with confidence and composure, through troubleshooting steps * Maintain, support, troubleshoot, install, patch, and upgrade workstations, servers and other network equipment * Track and document all work completed in our help desk system * Utilize excellent customer service skills and exceed clients' expectations * Recommend procedure modifications or improvements * Preserve and grow your knowledge of help desk procedures, products and services * Possess an innate understanding of technologies coupled with a deep curiosity to always learn more * Thrive in an environment that gives all team members a voice in the creative process and empowerment to grow their skill sets through a combination of solo and team projects ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)