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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** CLAIRE NILE GROUP, INC. - **Location:** Portland, OR, United States - **Salary:** $56,160.0 - $70,720.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Security, Linux Distribution, Linux Servers, Microsoft Office, System Center Configuration Manager, Windows Servers, Networking Basics, Network Connections, Network Administration, Remote Access Technology, Remote Desktop Services, Remote Service Software, Software Deployment, TCP/IP, Wide Area Networks, Enterprise Software Applications, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, User Administration, Servicenow - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=59a24a792c09335a ## About the Role Do you have experience in Remote access software?, * Proven experience in providing IT support within a fast-paced environment; familiarity with help desk operations is essential. * Strong knowledge of operating systems including Windows (Windows 10/11/Server), macOS, and Linux distributions. * Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, VPNs, DNS management, firewalls (e.g., Meraki), and network security best practices. * Proficiency in troubleshooting software issues related to Microsoft Office Suite and enterprise applications like SCCM, GPO management tools, Active Directory integration. * Ability to diagnose hardware problems involving desktops, laptops, mobile devices, printers or other peripherals; perform repairs or coordinate replacements efficiently. * Familiarity with remote support tools such as Help Desk platforms like ServiceNow or Jira; experience with remote desktop solutions is a plus. ## Description We are seeking a dynamic and proactive IT Technician to join our team and support our organization's technology infrastructure. In this role, you will be responsible for providing technical support to end-users, troubleshooting software and hardware issues, managing computer systems, and maintaining network connectivity. Your expertise will ensure seamless operation of our IT environment, enabling our team to work efficiently and securely. This position offers an exciting opportunity to work with cutting-edge technology and contribute to a vibrant, innovative workplace., * Deliver prompt and effective technical support to users across various departments, resolving issues related to hardware, software, operating systems, and network connectivity. * Manage computer hardware assets, including desktops, laptops, mobile devices, printers, and peripherals; perform upgrades and repairs as needed. * Configure and maintain computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPNs (Virtual Private Networks), firewalls such as Meraki or similar solutions, DNS settings, TCP/IP protocols, and network security measures. * Administer Active Directory for user account management and permissions; implement Group Policy Objects (GPO) to enforce security policies across Windows environments. * Support IT infrastructure components such as Windows Server environments and Linux servers; monitor system performance and troubleshoot issues proactively. * Utilize management tools like SCCM for software deployment and updates; employ BMC Remedy or ServiceNow for incident tracking and resolution workflows. * Assist with network administration tasks including DNS configuration, TCP/IP troubleshooting, and network security enhancements. * Maintain documentation of IT procedures, asset inventories, incident reports, and system configurations to ensure compliance and operational efficiency. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)