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# Help Desk Support Technician

- **Company:** NuAxis Innovations
- **Location:** Shepherdstown, WV, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Network Connections, Remote Access Technology, Software Engineering, TCP/IP, Peripherals
- **Published:** June 24, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8992132/help-desk-support-technician

## About the Role

* 1-3 years of technical support experience
 * CompTIA A+ or equivalent
 * Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Preferred

 * Experience supporting government clients
 * Knowledge of endpoint security tools

## Description

* Deliver Tier 1 support for desktops, laptops, and peripherals
 * Troubleshoot hardware/software issues and coordinate repairs
 * Support network connectivity, VPN, and remote access tools
 * Perform system imaging and OS deployment (Windows 10/11)
 * Manage incidents through ticketing systems
 * Support antivirus/security protocols and endpoint protection
 * Provide user training and guidance


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