> Markdown version of [/jobs/ext/61671-enterprise-architect-agentic-ivr](https://www.wearedevelopers.com/jobs/ext/61671-enterprise-architect-agentic-ivr). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Enterprise Architect ( Agentic IVR )

- **Company:** Cheltenham
- **Location:** Cheltenham, UK
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Machine Learning, PCI Data Security Standards, Amazon Connect, Chatbots, Genesys, Multi-Agent Systems, Model Validation, Togaf
- **Published:** May 28, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/37616050/

## About the Role

ExperienceExperience in enterprise architecture / solution designProven experience in onsite client-facing roles in banking programsHands-on delivery of IVR / Contact Center / Conversational AI transformationsExperience with large-scale digital transformation in regulated environmentsTrack record of engaging executive stakeholders and driving CX initiatives
Preferred QualificationsExperience working with Tier-1 banks or financial institutionsStrong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents)Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect)Experience in multi-agent orchestration / agentic frameworksFamiliarity with AI governance, risk management, and model validation frameworks
CertificationsGoogle Cloud Professional Architect (Mandatory/Preferred)Google Professional Machine Learning EngineerCertifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent)TOGAF / Enterprise Architecture certifications



## Related Videos

- [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers)
- [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills)
- [Composable Intelligence: How Henkel and Microsoft Are Shaping the Agent Ecosystem](https://www.wearedevelopers.com/videos/1538-composable-intelligence-how-henkel-and-microsoft-are-shaping-the-agent-ecosystem)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Beyond Chatbots: How to build Agentic AI systems](https://www.wearedevelopers.com/videos/1629-beyond-chatbots-how-to-build-agentic-ai-systems)
- [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems)

## Related Articles

- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [The Best AI Chatbots: ChatGPT and Other Alternatives](https://www.wearedevelopers.com/magazine/236-the-best-ai-chatbots-chatgpt-and-other-alternatives)
- [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer)
- [Graph and AI Trends 2026: Why Is AI Running but Not Yet Delivering?](https://www.wearedevelopers.com/magazine/680-graph-and-ai-trends-2026-why-is-ai-running-but-not-yet-delivering)
- [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)
- [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix)