> Markdown version of [/jobs/ext/617168-manager-hyundai-technical-support-system](https://www.wearedevelopers.com/jobs/ext/617168-manager-hyundai-technical-support-system). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Hyundai Technical Support System - **Company:** Hyundai Corporation (usa) - **Location:** Fountain Valley, CA, United States - **Experience:** Experienced - **Salary:** $91,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Data Analysis, Computer Graphics, CorelDRAW (Corel Software), PC Tools, Microsoft PowerPoint, Systems Integration, Diagnostic Tools, Tools for Reporting - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=08cda7bf6b41ba12 ## About the Role Do you have experience in Working in the automotive repair industry?, Do you have a High school diploma or GED?, * Must be a high school graduate. * Bachelor's degree a plus. * Six or more years of experience in automotive repair & diagnosis. * Three or more years of direct supervision of employees or contractors. * Experience in Techline OEM - preferably in Hyundai and/or Genesis role. * Familiarization/Experience working with special service tool providers - preferably w/Hyundai and/or Genesis a plus. * Experience with Hyundai HTSS and/or Genesis GTSS Systems (or comparable Technical support system (knowledgebase). * Strong familiarization with GDSM diagnostic tool * Expert level technical knowledge related to Hyundai and/or Genesis vehicles, systems, diagnostic tools and processes. * Computer Graphics (esp. 3D) and Adobe PDF document creation experience a plus. * Expert level automotive repair skills with strong diagnostic abilities. * Logic oriented with strong technical communications skills both written and verbal. * Strong interpersonal and communication skills. * Strong organizational skills. * Excellent time management skills. * PC software skills (Excel, Word, PowerPoint, Teams, etc.). * Computer Graphics (esp. 3D) utilizing CorelDraw, photoshop, illustrator and acrobat PDF document creation experience a plus. * Strong data analysis and visualization comprehension, creation capabilities a plus. * ASE Certifications a plus. * Hyundai Technician Certifications a plus. ## Description * Manages the HTSS (Hyundai Technical Support System) Knowledgebase (KB) System & Content. * Manages & leads the HTSS content creation team & Techline Technical Writer(s). * Oversees and maintains technical content for HTSS (Hyundai Technical Support System) Knowledgebase (KB). * Oversees internal, external and specialized fix-prints, and iWorksheet based Technotes (TN's). * Interfaces with SME's & other technical experts in key HMA departments to define and create content. * Oversees and helps support with key cutting machine and other special service tool providers to create related content. * Supports special service tool providers by providing feedback on HMA needs. * Supports Techline and other departments to assure necessary content is provided for the HTSS KB. * Identifies and helps confirm related diagnostic process, training and SST improvement opportunities. * Supports Techline and HTSS in QSE's Monthly Quality Report (MQR) meetings., * Manage HTSS content creation team and Techline Technical Writers to ensure high-quality technical documentation. * Lead definition and requirements for HTSS system enhancements (minor and major) and oversee development with IT, GITA, HAEA, and HMA DBP. * Direct HTSS system integration and ensure seamless functionality across platforms. * Select and publish high-value articles in TechNet Times (TNT) and Genesis Tech Talk (GTT) with accurate, meaningful content. * Develop, maintain, and continuously improve HTSS technical content to enhance technician and Techline efficiency. * Analyze diagnostic processes to identify improvement opportunities and reduce unnecessary Techline contact. * Identify priority content using reporting tools and data-driven insights. * Participate in technical meetings representing HTSS and provide subject matter expertise. * Conduct data analysis to identify trends across models, symptoms, and DTCs. * Collaborate with PA, QSE, FSE, and Safety teams to ensure accuracy and alignment of published information. * Maintain expert knowledge of Hyundai and Genesis vehicles (current and past 10+ years). * Update and present MQR content in monthly meetings. * Define workflow logic, keyword tagging standards, and content architecture for HTSS materials. * Lead publication, updates, and tagging of HTSS content (DTCs, symptoms, etc.). * Serve as technical SME for engineering, HMC, and cross-functional teams. * Communicate with SST vendors to provide feedback and align on tool requirements. * Support special projects and additional departmental responsibilities as assigned. ## Related Videos - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)