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# Sr Professional Services Engagement Specialist (Remote: US)

- **Company:** Veeam Software Corporation
- **Location:** Atlanta, GA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $142,400.0 - $264,300.0
- **Contract:** Permanent contract
- **Skills:** RAID, Information Technology, Veeam
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=78fdb7b3830971da

## About the Role

Do you have experience in Managing projects?, * 8+ years of IT experience; including 5 years or more of Technical Program Mgmt

## Description

The Sr Professional Services Engagement Specialist is a senior individual contributor within Veeam's Professional Services organization, responsible for delivering high-impact customer engagements and technical programs focused on data protection and resiliency offerings. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution, ensuring predictable outcomes, strong customer experience, and delivery quality. The role partners cross-functionally with Customer Success, Sales, Support, and Solution Architecture, contributing directly to customer value realization and Professional Services revenue growth.

 * NOTE: please review and ensure your current total compensation expectations align within your market/geo zone. The budgeted target max comp we have for each zone would be the midpoint/middle for each zone.

What you'll do:

Customer Engagement & Delivery

 * Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program
 * Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria
 * Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity
 * Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams
 * Identify and support follow-up opportunities with Sales and Customer Success
 * Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one
 * Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle
 * Coordination of customer stakeholders- providing clear direction, managing workstreams, and maintaining momentum throughout delivery
 * Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports
 * Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment
 * Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans

Program Execution

 * Manage multi-workstream engagements including planning, milestones, and dependencies
 * Drive proactive RAID management
 * Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health
 * Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes
 * Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership
 * Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements

Cross-Functional Delivery

 * Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success
 * Contribute to delivery playbooks and methodologies
 * Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements
 * Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services

Stakeholder & Change Management

 * Build strong stakeholder relationships across customers and internal teams
 * Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes
 * Drive alignment and accountability for delivery outcomes
 * Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging
 * Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication
 * Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout

Team & Operational Excellence

 * Mentor junior team members and share best practices
 * Support standardization of delivery processes
 * Travel 20-30% as required


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