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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Service Manager - **Company:** LSEG (London Stock Exchange Group) - **Location:** St. Louis, MO, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Information Systems Security Architecture Professional, Network Service, SAP Ariba, Cisco - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=07019912b60211f6 ## About the Role Do you have experience in International corporation experience?, * Experience of working in a global 24/7 network or infrastructure service operations * ITIL Certification (ideally ITIL 4) with demonstrable application on large 24 x7 global organisation * Passionate in leading continuous improvement and has knowledge on continuous improvement methodologies. * Demonstrated ability to influence and hold others accountable for service quality - more senior people in the organization and business partners. * Not only can lead initiatives in own areas, can also help wider organization * Strong leadership and excellent problem-solving and analytical skills. * Good communication and interpersonal skills. * Project management expertise. * Ability to work under stress and handle multiple priorities. Education (Preferred): * Cisco Certified Network Professional (CCNP) or Cisco Certified Internet-work Expert (CCIE). * Certified Information Systems Security Professional (CISSP). * ITIL Foundation Certification. ## Description * Provide governance and guidance to deliver world class network products and services in-line with industry standards, and internal process/procedures with an emphasis on risk-based approaches. * Participates and provides governance to all elements from the delivery of technologies to service improvements through lifecycle management, vendor coordination, and operational support, documenting the risk profile along the way. * Defines the Service Level Objectives (SLO) and Service Level Indicators (SLI) and demonstrates the state of network products and services through metrics and reporting to leadership. * Acts as the driver for continuous improvement of NPS products and services * undefined. * This role is ideal for professionals passionate about technology leadership, network innovation, and delivering seamless connectivity in a dynamic environment. What You will be Doing: * Works closely with product managers of NPS to define SLI/SLI. * Works closely with the service owner of the network products and services to make sure we deliver to agreed SLO/CLI. * Works closely with business partners and product managers to make sure the demands from business can be supported on time with quality following proper prioritization calls. * Is responsible for the service reports and service review meetings for network products and services, proactively tracks the critical metrics of network services and provides insight on improvement opportunities, leads/drives the Service Improvement Plan (SIP) in a systematic approach. * Governs the process used by NPS and make sure the team is complaint to process, and introduces industry standard methodologies and continually improve those processes for a mature service delivery process. * Join service owners in TRT and PIR with the target to drive for systematic improvement on how we handle incidents/problems. * Provides oversight to the network ITSM process and results to proactively prevents service disruptions through analysis of changes adhering to ITSM principles and process. * Proactively tracks and maintains a service risk catalog with continual updates provided to leadership, while working with business partners to clearly highlight the risk profile as it relates to business decisions. * Tracks audit results and issues exposed in OpsRes and TechRes discussion and provide inputs to product manager, product owner, service owner to resolve the potential issues in a timely manner. * Defines and leads the vendor operational performance indicators and holds vendors accountable through proper engagement and governance. * Manages network vendor performance and drives for improvement systematically when there is trend. * On top of the individual SM role, can lead a team of SMs to provide consistent governance globally. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)