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# MAC Team Network Engineer

- **Company:** TekSynap Corporation
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Macintosh Computers, Interactive Voice Response, VoIP, Configuration Management Databases, Issue Tracking Systems, Virtual Private Networks (VPN), Javaserver Pages, Network Monitoring, Virtual Local Area Networks, Cisco
- **Published:** June 18, 2026
- **Apply:** https://www.clearancejobs.com/jobs/7631475/mac-team-network-engineer

## About the Role

* Experience:
 + 5-10 years' experience
 * Certifications:
 + DoD Approved 8570 Baseline Certification: Category IAT Level II
o CCNA Security
o CySA+
o GICSP, + Network Administrator / Engineer Certification

 + Computing Environment Certification (one of the following):
o Cisco Certified Network Associate (CCNA)
o Another DoD 8570 Certificate

 * Clearance: Must possess Top Secret/SCI clearance, While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

## Description

* Develop and maintain a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs).
 * Utilize existing bench stock materials to complete MAC tasks efficiently, including port activations, deactivations, VLAN extensions, VPN configurations, and other network-related activities.
 * Follow JSP's change management process to track and execute MACs via service request tickets, ensuring compliance with customers' voice, video, and data requirements.
 * Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, and include findings in the Monthly MAC Report.
 * Track MAC requests via service request tickets and maintain accessibility of the tracking system for customers and government oversight.
 * Respond, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage.
 * Update the Configuration Management Database (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed.
 * Treat customer requests that are out of scope of MACs as new project Engineering Change Proposal (ECP) requests.
 * Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS.
 * Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs.
 * Document and report repair actions in ticketing systems, using Government-provided tools for Performance and Fault Management.


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