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# First Line Support Administrator

- **Company:** Severn Hospice
- **Location:** Bicton Heath, UK
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** May 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=1e7e56cb947230a3

## About the Role

Do you have experience in Communication skills?, Providing all our care requires our teams to feel confident and supported in the use of IT systems and we're looking for a tech-savvy, proactive individual to be the go-to person for colleagues seeking IT assistance.

Being a natural problem-solver you'll quickly gain an understanding of the issues at hand, be resilient in finding the root cause, provide creative solutions and identify when escalation of more complex problems is required.

With great communication skills and a passion for excellent service you'll offer prompt and efficient support, explaining resolutions clearly and simply with patience.

You'll be confident with IT operating systems and applications and ideally be familiar with support ticketing systems.

If you're well-organised, and approachable with a can-do attitude and thrive in a highly rewarding and supportive environment within a team that works together with pride, we'd love you to get in touch.



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