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# Product IT & Tech Support Specialist

- **Company:** Lap of America Laser Applications, L.L.C.
- **Location:** Boynton Beach, FL, United States
- **Contract:** Permanent contract
- **Skills:** Client Server Models, Cyber Security, Databases, Database Design, Dicom, Network Configuration and Change Management, Network Diagrams, Routing, Network Administration, Remote Access Technology, Software Deployment, Wireless Networks, Wi-Fi Technology, Computer Equipment, Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c6f3e279e9cb0025

## About the Role

Do you have experience in Wireless network configuration?, BS in related fields: medical physics, computer science, electrical engineering, computer information systems, biomedical engineering or equivalent
Related certifications Preferred: Networking certification, Cybersecurity certification, Database, Server certifications.

REQUIRED KNOWLEDGE:
Radiation Therapy and hospital IT network requirements knowledge preferred
Cybersecurity
Wired and Wifi Networks
Client/server architecture
PC and network administration
Knowledge of switches and routing
DICOM knowledge preferred
Experience in AD administration
Database administration
Computer systems hardware and cabeling

SOFT SKILLS:
Excellent written and verbal communication skills and intercultural competence
Highly technical, analytical thinking, quick comprehension, action, and quality awareness
Good documentation practices, organization, and process oriented
Understanding of proper behavior and discretion in a hospital
Team player with the ability to work independently.
Good customer service relationships and solution oriented.
Comfortable communicating with hospital personal (i.e. Medical Technologists, Physicists, and Doctors)

## Description

System software setup, hardware, and network configuration of product devices (wired/wireless)
System client / server Database implementation with archive and remote backup configuration
Coordinate system implementation on hospital LAN and connectivity to remote DICOM devices (TPS, TDS, TMS)
Assist hospital IT with configuring system on hospital LAN and within hospital-based cybersecurity, encryption, and AD requirements.
Complete supporting technical documentation and reporting

Pre-Installation Project Planning

Coordinate with hospital IT staff to complete the necessary IT survey documentation prior to system installation. Including cybersecurity, PHI (if applicable), encryption, DoD, WIFI, BT, QoS, etc. requirements.
Coordinate with hospital staff on all necessary pre-installation electrical, power backups, remote access, and network requirements for implementation of computer/hardware.
Assist in the creation of technical drawings and manuals including cabling, computer topology, and network diagrams.
Coordinate and support the LAP hardware and clinical implementation team during the project planning process.

Offsite & Onsite Technical Support

Serve as advanced remote support and provide triage training for help desk.
Support clinical team with onsite support and post commissioning onsite service support for software and computer hardware troubleshooting and resolution.
Onsite and remote software upgrades and remote configuration of system hardware and software components.


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