> Markdown version of [/jobs/ext/61758-technical-resolution-specialist-service-advisor](https://www.wearedevelopers.com/jobs/ext/61758-technical-resolution-specialist-service-advisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Resolution Specialist/Service Advisor

- **Company:** Carsa Limited
- **Location:** Park Gate, UK
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Diagnostic Tools
- **Published:** May 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=f4b30f5c1a31dd4f

## About the Role

Do you have experience in Technical support?, Do you have a NVQ?, * NVQ Level 3 or 4 in Light Vehicle Maintenance & Repair (or equivalent)

 * Strong mechanical and electrical diagnostic experience
 * Experience diagnosing faults remotely
 * Customer-facing automotive experience (garage, dealer, roadside, fleet, etc.)
 * Excellent communication and problem-solving skills
 * Confident using diagnostic tools, technical bulletins, and case management systems

Desirable:

 * AA/RAC or roadside assistance experience
 * Warranty or technical claims handling experience
 * Knowledge of consumer rights and automotive compliance

## Description

As a Technical Resolution Specialist/Service Advisor, you will be the technical expert within the Customer Experience team, using your mechanical and electrical knowledge to diagnose vehicle issues remotely, advise on next steps, and resolve technical queries efficiently. Your role will help reduce escalations, improve first-contact resolution, and enhance the overall customer experience., * Diagnose mechanical and electrical vehicle faults remotely through detailed questioning

 * Provide clear technical advice on fault severity, safety, and repair requirements
 * Support customer enquiries and complaints, translating technical issues into customer-friendly explanations
 * Review garage diagnostics, repair estimates, and warranty claims for technical accuracy
 * Authorise or decline warranty claims in line with evidence and manufacturer guidance
 * Liaise with garages, dealerships, and recovery providers (AA/RAC) to coordinate repairs and breakdowns
 * Provide real-time technical support and coaching to Customer Experience colleagues
 * Maintain accurate case notes and ensure compliance with consumer rights and warranty terms


## Related Videos

- [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers)
- [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey)
- [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle)
- [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world)
- [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive)
- [Chesterton's Fence - Don't Tear Down the Fence](https://www.wearedevelopers.com/videos/2099-chesterton-s-fence-don-t-tear-down-the-fence)

## Related Articles

- [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)